Field Service Technician

3 weeks ago

South Melbourne, Australia Verra Mobility Full time

Who we are...:
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Position Overview:
Verra Mobility is hiring a Field Service Technician who will be part of a fast paced, high growth traffic enforcement technology department/company. You will install, wire, connect, calibrate, analyze, troubleshoot and maintain automated traffic enforcement systems, field WAN networks and surveillance equipment. You will also install, upgrade or replace hardware and software systems as needed and complete relevant documentation. You will be traveling independently to locations where you will either work autonomously or in partnership with other Field Service Technicians, subcontractors, clients or engineering staff to install and maintain red light camera and speed enforcement systems in the field.

Essential Responsibilities:

- Preventative and remedial maintenance of Redflex fixed site installed systems. (At times requires out of hours work) including rotating on call coverage.
- Perform electronics and communications troubleshooting of installed equipment.
- Perform mechanical troubleshooting of equipment enclosures.
- Programming/configuring of ITS, red light camera and speed enforcement system components in the field.
- Troubleshoot, fault-find and repair a variety of ITS, red light camera and speed enforcement system issues.
- Must be able to prioritise tasks, carry out works as per Standard Operating Procedures and record activities performed at site by completing accurate reports.
- Maintain accurate records of equipment inventory and update site remediation logs.
- Must be able to organise, manage and safeguard vehicle stock parts and tools.
- Effectively communicate with co-workers, customers and subcontractors in the field, fostering a good working relationship.
- Assist with on-the-job training of other staff on Verra Mobility technologies and systems.
- May assist with new site installations, including working with Project Services team, installing and configuring equipment at new sites.
- Attend emergency faults and knock downs. (requires participation in on-call roster and out of hours work).
- Other duties as assigned

Qualifications:

- Minimum of 2 years’ experience troubleshooting and repairing electronic components, connectivity wiring, computer hardware and data/video cabling required.
- Trained in Redflex Technologies, Field Service Methodologies or equivalent training/experience.
- Proficient with use of tools and test equipment.
- Proficient with the use of Microsoft Windows Operating Systems.
- Highly developed verbal and written communication skills.
- Ability to work independently (safely and responsibly), as well as in a team and with subcontractors.
- Must be able to obtain the following certifications within 60 days from date of hire (company will provide required training):

- CPCCOHS1001A Work safely in the construction industry (White Card)
- RIIWHS205D Control traffic with a stop-slow bat
- RIIWHS302D Implement traffic management plans
- RIIWHS204E Work Safely At Heights
- EWP Operator Licence (Yellow Card)
- HLTAID001 Provide cardiopulmonary resuscitation
- HLTAID002 Provide basic emergency life support
- HLTAID003 Provide first aid
- Site specific inductions (e.g. Citylink, Melbourne Airport)
- Road Authority Indications (e.g. ServiceStream, Transurban)
- Travel to work sites throughout Victoria and occasionally interstate.
- Have a valid driver's licence.
- Safely operate hand and power tools.
- Comfortable working outside with regular exposure to outside elements.
- Some lifting required (ladders and system components).
- Able to pass Australian Criminal History Check.

**Aligned with Verra Mobility Values**:

- **Do What’s Right** - We’re committed to doing the right thing for each other and for our customers - integrity is our DNA.
- ** Lead With Grace** - We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
- ** Own It** - We foster a culture of accountability and excellence, where going the extra mile is standard practice.
- ** Win Together** - We are ambitious and like to win, but we know we win more when we include others and work together.

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