Field Operations Supervisor

3 weeks ago

South Melbourne, Australia Verra Mobility Full time

Who we are...:
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Position Overview:
The Field Operations Supervisor’s responsibilities include performing installation, maintenance, and supervisory activities for Redflex’s Intelligent Traffic Systems in the field and being a mentor and providing leadership to the Field Operations team members. Provides leadership and direction to all employees and subcontractors engaged in the repair, maintenance, and/or installation of field equipment, to ensure the completion of all maintenance works in accordance with contractual requirements and client expectations.

Essential Responsibilities:

- Schedules and dispatches all technicians for planned and emergency service work, including scheduled maintenance, warranty and start-up work.
- Creation and management of rosters for on-call, night and weekend works.
- Assist Projects team with Installation and commissioning of Redflex’s systems.
- Remedial Maintenance of Redflex’s systems.
- Provides the benchmark for maintenance activity execution that the team should aim to replicate.
- Handles technical enquiries from Field Technicians, Remote Operations and Admin. Where unable to personally resolve, routes questions and problems of a technical nature appropriately.
- Assist Admin to engage and co-ordinate contractors, plant & equipment hire.
- Liaise with Admin to book vehicle servicing as is required.
- Approvals of direct reports expense claims ensuring compliance with company policy.
- Provide technical/maintenance guidance to assist Projects to quote on works.
- Conducts site technical and/or safety audits.
- Expedites all parts orders for Field Technicians and end-user customers; ensures adequate spare parts levels are maintained.
- Communicates effectively with internal customers (Admin) regarding scheduling, progress and follow-up.
- Performance Management of direct reports.

Qualifications:

- Degree in a business or technology field or equivalent experience desired.
- Construction Industry Induction (White Card), Traffic Management, Working at Heights & EWP accreditations (Yellow Card).
- Relevant field experience or leadership of field-based workers.
- National Police Clearance (or regional equivalent).
- Valid Driver Licence.

**Aligned with Verra Mobility Values**:

- **Do What’s Right** - We’re committed to doing the right thing for each other and for our customers - integrity is our DNA.
- ** Lead With Grace** - We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
- ** Own It** - We foster a culture of accountability and excellence, where going the extra mile is standard practice.
- ** Win Together** - We are ambitious and like to win, but we know we win more when we include others and work together.

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