Customer Care Consultant

4 weeks ago

Melbourne, Australia Miele ANZ Full time

Join a global company renowned for high quality products and service
- Take on new challenges and opportunities for training and development
- Enjoy varied work where no two days are the same

**Miele**

Miele's international reputation for the quality of its domestic and commercial appliances, together with its unrivalled level of service and an innovative sales strategy have placed it at the forefront of the Australian and New Zealand market. Miele’s culture, entrenched in the ideology of “Immer Besser” (Forever Better), is one of growth and commitment to continuous improvement.

An exciting opportunity exists for a passionate and driven **Customer Service Consultant** to join our **Miele Contact Centre team** located in Scoresby, Victoria on a permanent, full-time basis

As our Customer Service Consultant, you will play a crucial part in providing an exceptional customer service experience to our loyal customers. Our Contact Centre is fast-paced, high-energy and have a great, supportive team

**We're looking for someone who**:

- Brings their positive and customer centric attitude to deliver an exceptional experience to our loyal customers;
- Enjoys building strong relationships and confidently coach customers through technical issues;
- First point of contact for all customer queries; and
- Proactively maintain an up to date knowledge of all products and services to ensure a superior experience for our customers
- Have Customer Service experience; whether that is working in a Contact Centre, Hospitality or Retail (preferred however not essential)
- Demonstrated experience in solving problems;
- Have the ability to navigate, learn and use multiple systems;
- Excellent listening skills along with a friendly personality, team player and a genuine desire to help people; and
- Demonstrated ability to meet output and quality KPI’s and competencies.

**Benefits**:

- Our office is located at the Caribbean Park, World-Class business destination, surrounded by parklands and walking tracks creating a healthy and inspiring environment;
- Secure onsite free car parking;
- Onsite childcare facilities;
- Other onsite facilities include Gym, Café and Car Wash;
- You will be set up for success With 2 weeks classroom-based training, 2-3 weeks of side-by-side support and ongoing coaching

Our Contact Centre operates Monday - Friday 8am
- 7pm and Saturday 9am-5pm. With a rotational roster you will work one Saturday every 4 weeks. Working from home flexibility (max 2 days) will be offered after 3 months based on performance
- Our people are the heartbeats of our organisation and are empowered to bring their authentic self to work, united by a mutual respect for one another in a safe and inclusive workplace._
- Our culture of collaboration drives our diverse way of thinking and passion for continual learning and evolution._
- We are Immer Besser._

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