Service Supervisor

5 months ago

Melbourne, Australia A.I.R Recruitment Full time

**$120k-$130k + super**:

- **$20k car allowance**:

- **Leading national company with strong market presence**

Within recent years, our client has experienced exceptional growth year on year. They are dynamic and have a strong market presence backed by well recognised global brands, servicing industrial, health, education, commercial, marine and mining industries. They are recognised for their exceptional commitment to customer service and the ability to deliver technically competent, safe and innovative solutions.

Due to growth, we’re on the hunt for a highly motivated Service Supervisor - Fire Services to join their thriving team in Melbourne. Reporting to the Service Manager, you will be responsible for the day-to-day operations of your team ensuring quality, compliance and customer satisfaction is achieved. You're a leader that enjoys nurturing your team to drive performance whilst ensuring safety, service and department KPI's are met.

**About the role**:

- Directly manage and coordinate a team of Technicians under the direction of the scheduler (approx 17 Technicians)
- Oversee the day-to-day work of the field service personnel who perform on site routine services including installations, repairs and maintenance and manage performance, customer satisfaction and compliance
- Forward planning to ensure the team is utilised efficiently through monitoring defects, quotes, follow up processes and reviewing scheduled work calendar
- Attend sites to complete audits as required
- Support Technicians with any urgent issues on sites
- Quoting/estimating
- Account Management of key clients to ensure retention and growth of clients whilst developing new business opportunities
- Ensure development and growth of team through training and mentoring
- Management of P&L responsibility, budgeting and forecasting
- Monthly reporting of budgets and WIP
- Evaluate and improve operational performance
- Conduct weekly toolbox meetings
- Drive initiatives in the branch and organisation that contribute to long-term operational excellence
- Ensure all work is performed in accordance within standards, WHS Policy, procedures and SWMS

**What we’re looking for**:

- Previous supervisory experience preferably in the Fire Services industry
- Ability to effectively lead and manage a team whilst meeting KPI's and deadlines
- Strong IT skills across Word, Excel, Power Point and Outlook
- Strong focus on quality and safety
- Proficient with administration, business process and function
- Quoting exposure
- Ability to build customer relationships and provide a high standard of customer service
- Time management and organisational skills
- Ability to work as part of a team
- Effective written and verbal communication
- Ability prioritise in a demanding role
- Critical thinker
- Strong people management

**What’s in it for you?**
- Negotiable base salary $120k-$130k + super
- $20k car allowance
- Standard working hours 7am-4.30pm
- Ongoing training and career development
- Opportunity to join a growing national company

If you’re a hungry for the next step in your career with an exciting and growing national company, APPLY TODAY

SCR-suzie-ninevski

**Who is A.I.R Recruitment?

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