Client Relations Consultant
7 months ago
**About UnitingSA**:
UnitingSA, established in 1919, upholds values of respect, compassion, and justice. UnitingSA now helps more than 12,000 people per year within our aged care, community, disability, mental health, child development and employment programs.
**Role Overview**:
Join UnitingSA’s Aged Care team as a Client Relations Consultant, covering parental leave until April 2025. Reporting to the Client Engagement and Relationship Manager you will deliver a person-centred approach to the initial enquiry, providing financial information to enable the decision and coordinate the pre-admission process to ensure an exceptional, supported customer experience. You will contribute to an outstanding standard of occupancy rates across all five of our Aged Care Facilities whilst maintaining efficient work process and regulatory compliance.
**Key Responsibilities**
- Provide exceptional customer service for all aged care enquiries
- Communicate comprehensive knowledge of available supports
- Deliver person-centred service with compassion and empathy
- Provide personalised guidance on care options in Residential Care
- Explain financial and contractual requirements clearly
- Offer ongoing support throughout the admission process
- Ensure seamless transitions into care
- Obtain required documentation via My Aged Care portal
- Maintain enquiries and referral lists for timely placements
- Maximise leads to meet occupancy targets
- Liaise with referrers to support timely patient placement
- Coordinate and conduct site tours as required.
**Skills & Experience**:
- A recognised qualification in Sales or Business Administration, or successful performance related discipline and/or equivalent experience in a similar role (desirable)
- Current SA Driver’s licence (essential)
- Current DHS NDIS Worker Screening Check and National Police Clearance (essential)
- High level of proficiency with the Microsoft Office suite
- High level of knowledge of the My Aged Care assessment process, Aged Care legislation, services and supports (essential)
- Previous experience in a customer service or sales role, with a proven ability to deliver high-level customer service and convert leads into sales
- Ability to establish and maintain professional relationships with stakeholders (both internal & external)
- Demonstrated experience and commitment to delivering great client experiences, focused on meeting the needs of the client.
In return, you will work in a compassionate, respectful and just community in which all people participate and flourish.
**What we offer**:
- Unlock up to $15,900 in tax-free earnings with salary packaging, boosting your take-home pay
- Treat yourself to an extra $2,650 tax-free each year with our Meal and Entertainment Card
- Enhance your job perks with novated leasing, offering tax savings and financial flexibility
- 17.5% Annual Leave Loading
- Paid parental leave
- Strong commitment to personal and professional development
- Comprehensive Employee Assistance Program
- Additional perks including discounted health insurance
For a confidential discussion, please contact Alison Steen, Client Engagement & Relationship Manager, Aged Care on 0466 394 331
For further information, a full job description can be located on our website;
-
Client Relations Manager
7 months ago
Greater Adelaide SA, Australia Rehab Management Full timeVoted #1 Best Place to Work in Australia 2022 in Healthcare by AFR - Work/life balance is #1 priority - paid parental leave, pet & volunteering leave - Work on a highly established, well-tenured team under an exceptional manager Are you passionate about building strong client relationships and driving business success? We are seeking a dynamic and...
-
Customer Relations Consultant
7 months ago
Greater Adelaide SA, Australia Westpac Banking Corporation Full timeCustomer Relations Consultant **BT Customer Relations Consultant - Margin Lending** Are you a passionate communicator with a knack for building trust? Build a long-term career in financial services - entry-level role with growth potential! - Permanent full-time onsite role based in Bedford Park **How will I help?** BT, Australia's leading wealth...
-
Client Engagement Consultant
7 months ago
Greater Adelaide SA, Australia UnitingSA Full time**About UnitingSA**: UnitingSA, established in 1919, upholds values of respect, compassion, and justice. UnitingSA now helps more than 12,000 people per year within our aged care, community, disability, mental health, child development and employment programs. **Role Overview**: Join UnitingSA's Aged Care team as the Client Engagement Consultant. The...
-
Customer Relations Consultant
4 weeks ago
Greater Adelaide SA, Australia Westpac Banking Corporation Full timeCustomer Relations Consultant BT Financial Group (BT) is the wealth management arm of the Westpac Group and has been helping Australians protect, manage, and grow their wealth since 1969. - Entry level opportunity with BT Financial Group (BT) for committed customer service super stars seeking a long-term career in financial services - Full-time paid...
-
Head of Employee Relations
1 month ago
Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time**“It begins at Bendigo Bank”** We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. **It starts here. With Bendigo Bankand you.** Bendigo Bank exists to feed into the prosperity of our customers and...
-
Managing Consultant
7 months ago
Greater Adelaide SA, Australia CGK Talent Full time1 | C G K M A N A G I N G C O N S U L T A N T P D POSITION DESCRIPTION MANAGING CONSULTANT RESPONSIBLE TO: Director - Rania Khoury COACHES/SUPPORTS: CGK Talent, Innovis, Samars Structural Engineers, Samaras Construction and Developments, Recruitment Consultants, newly appointed Internal team members. FUNCTIONAL RELATIONSHIP WITH: Internal: All...
-
Reservations Consultant
7 months ago
Greater Adelaide SA, Australia Collette Full timeCollette is seeking **Reservations Consultants** to join our Australia Team. This is a Work from Home role. **ABOUT COLLETTE: Let Us Show You the World** There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette...
-
Client Relations Expert
2 weeks ago
Adelaide, South Australia Hilti Australia Full timeAs a Business Growth Specialist at Hilti Australia, you will play a crucial role in driving business growth and developing a strong business foundation.About the Company:Company Overview: Hilti Australia is a leading company in AU, with an amazing team and a vision to continue growing rapidly.Salary: AU$110,000 - AU$150,000 per annumJob Description: You will...
-
Design & Client Relationship Manager
4 months ago
Greater Adelaide SA, Australia Essential HR Full timeGenerous salary plus commission - Fantastic opportunity to develop your career in residential housing design - We value innovation, customer satisfaction, and creativity **About Century Homes** A family business, that’s a premier custom residential builder in South Australia. We are dedicated to turning dreams into reality, with uniquely crafted homes...
-
Associate - Employment Relations
7 months ago
Greater Adelaide SA, Australia Piper Alderman Management Full timeAdelaide - Employment Relations - Legal - Full time **A little about our team** Our national Employment Relations team is led by Partners nationally across the firm, a focus on collaboration and shared knowledge ensures you feel supported in your development and matter experience. You will be mentored by two industry recognised experts, Erin McCarthy and...
-
Manager, Workforce Relations
2 weeks ago
Greater Adelaide SA, Australia SA Health Full time**Job no**: 890863 **Work type**: Full time **Location**: Adelaide Metro Northern **Categories**: Administration, Business and Management, Human Resources and WHS - **Northern Adelaide Local Health Network - People and Culture**: - **Salary**: $121,107 - $125,679 p.a.** **plus Superannuation and Salary Sacrifice benefits** **- ASO8**: - **Ongoing -...
-
Client Relations Manager
7 months ago
Adelaide Region SA, Australia Frontline Recruitment Full time**No need to apply, simply call **Rianna on 0405 234 458** for a confidential chat.** **About the company** Highly sought-after company that provides Flexible Netting Design Solutions for the Horticultural Industry. Provides a full service from initial enquiry through to installation and sign-off. Combined goal is to provide a fully tailored and engineered...
-
Principal Environmental Consultant
3 weeks ago
Greater Adelaide SA, Australia Fyfe Full time**Fyfe is a multi-disciplinary consultancy providing comprehensive engineering, environmental, planning, and surveying services throughout Australia. Fyfe work with a wide range of clients in the Infrastructure, Property and Energy & Resources sectors to provide high quality, commercially pragmatic solutions with a strong focus on client service and...
-
Recruitment Consultant
7 months ago
Greater Adelaide SA, Australia DFP Recruitment Services Full time**Job description**: - **Join DFP as we embark on a new era of growth and excitement**: - ** Structured development and career plans to help you achieve success**: - ** Warm, buzzing desk! Work with some great clients** **About DFP** Recognised as a leader in our field, DFP Recruitment Services has been operating for over 40 years. With our values at...
-
Client Service Consultant
2 weeks ago
Adelaide Region SA, Australia Volare Recruitment Full time**Great company with opportunity to grow**: - **CBD based - Adelaide**: - **$65K-$70K plus super depending on experience** Are you looking to join a company who will invest in your future by providing training and mentoring to assist you to continue to build your career? Within this role, you will work with your own client portfolio in a role that is...
-
Client Service Consultant
1 week ago
Adelaide Region SA, Australia Volare Recruitment Full time**Great company with opportunity to grow**: - **CBD based - Adelaide**: - **Great $$$ based on experience** Are you looking to join a company who will invest in your future by providing training and mentoring to assist you to continue to build your career? Within this role, you will perform administrative support for a busy team in a Customer Service...
-
Manager - Risk Consulting and Internal Audit
1 month ago
Greater Adelaide SA, Australia KPMG Full timeOur Risk Consulting and Internal Audit team collaborates with clients across a wide range of industries and sectors, including several purpose-driven entities. We are committed to providing excellence in enterprise and technology risk management, internal audit, program assurance, and control transformation services. **Risk Consulting** is a growing...
-
Principal Industrial Relations Consultant
6 months ago
Adelaide, Australia SA Health Full time**Job no**: 870090 **Work type**: Full time **Location**: Adelaide CBD **Categories**: Corporate Services - **Central Adelaide Local Health Network - Workforce, Roma Mitchell House**: - **Salary: ASO7 - $106,512- $115,137(p.a.)**: - **Full Time, Ongoing** **About the Role** As South Australia’s largest health network, Central Adelaide (also known as...
-
Principal Industrial Relations Consultant
6 months ago
Adelaide, Australia SA Government -SA HEALTH Full time**SA Health** **Job reference**: 870090 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone - **Central Adelaide Local Health Network - Workforce, Roma Mitchell House**: - **Salary: ASO7 - $106,512- $115,137(p.a.)**: - **Full Time, Ongoing** **About the Role** As South Australia's largest health network,...
-
Implementation Consultant
7 months ago
Greater Adelaide SA, Australia Nudge Group Full timePurpose driven software helping aged care - Work with clients from initial planning to go-live - 5 days in the office - Adelaide based **The software Implementation Consultant will perform the following tasks**: - Manage client implementations from start to finish - Train clients on how to use the software - Liaise with clients and provide support...