Client Relations Manager

1 week ago

Greater Adelaide SA, Australia Rehab Management Full time

Voted #1 Best Place to Work in Australia 2022 in Healthcare by AFR
- Work/life balance is #1 priority - paid parental leave, pet & volunteering leave
- Work on a highly established, well-tenured team under an exceptional manager

Are you passionate about building strong client relationships and driving business success? We are seeking a dynamic and results-oriented Client Relations Manager to join our team - this is a hybrid role that can be based from any of our 30+ offices nationwide. This is the first time we are replacing a role on this team in 3 years - an incredibly rare opportunity to join one of the best occ rehab CRM teams in the country.

**WHY WE LOVE WORKING AT REHAB MANAGEMENT**

Rehab Management is one of Australia's most recognisable occupational rehabilitation providers with a multi-disciplinary allied health team providing care to people injured as a result of workplace injury, car accident or military both active duty and veterans.

Rehab Management is truly all about its people - it is why so many of our staff have had such long tenures with the business. What makes us so different from other occ rehab providers?
- We invest in our people - highly experienced managers & the best onboarding in the industry
- We value work/life balance - 4 "You" days extra leave, pet, volunteer & parental leave + true hybrid working
- We reward your hard work - industry-leading yearly bonus on base
- We shake things up - Arriba are innovators & disrupters
- Our service to clients is multi-award-winning - work with us and work with some of the best in Australia

As part of the Arriba Group, we were proud to be voted #1 Best Place To Work 2022 in Healthcare by the Australian Financial Review - this commitment to a quality life for our staff and clients is why.

**The Role**

Key aspects of the role include:

- Influencing and negotiating across military networks
- Supporting the learning, development and mentoring of consultants and our management team Development and implementation of systems to support compliance and performance monitoring in line with contractual and regulatory requirements
- Actively driving commercial strategy across the militaryp ortfolio - advising and reporting to relevant leaders, developing business plans, growing account & contributing to strategic sales planning
- Identifying future leaders and specialised consultants within Rehab Management to ensure succession planning & assist in training and development of consultants, TLs and managers

Reporting to the Head of Client Relationships and Customer Experience, you are responsible for a combination of customer relationship management, new business, quality management, coaching and mentoring consultants, and company-wide strategic business planning activities & support our team to ensure service delivery meets KPIs including (but not limited to): customer SLAs, customer relationship outcomes, ensuring RTW performance is above benchmark, quality assurance, compliance with internal policies and procedures and service delivery outcomes

**WHAT YOU NEED TO JOIN US**
- **MANDATORY REQUIREMENT **Tertiary qualification in Allied Health (Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or Psychology) & active registration with relevant peak body (AHPRA/ESSA/ASORC)
- Minimum of 3 years' experience and exposure to military schemes
- Experience in client relations, operational, account and project management
- Strategic and national experience and mindset (cross border referrals and tenders)
- Enthusiasm for business development and contract management
- Excellent written and verbal communication skills
- Demonstrated experience in account growth, acquiring new and managing existing business
- Exceptional influencing, negotiation and presentation skills
- Strong understanding of tendering for business & contract implementation

**APPLY**
- Please be advised that Rehab Management requires all prospective individuals to undertake and provide satisfactory clearance of background checks and/or registered checks._
- The checks undertaken by Rehab Management include (but not limited to), police background checks & Working With Childrens check._
- Unsuccessful or unsatisfactory clearance of these checks will be taken into consideration and may result in the unsuccessful outcome of the recruitment process and/or withdrawal of any employment contract agreement made prior to commencement._

  • Client Relations Consultant

    1 week ago

    Greater Adelaide SA, Australia UnitingSA Full time

    About UnitingSA:UnitingSA, established in 1919, upholds values of respect, compassion, and justice. UnitingSA now helps more than 12,000 people per year within our aged care, community, disability, mental health, child development and employment programs.Role Overview:Join UnitingSA's Aged Care team as a Client Relations Consultant, covering parental leave...

  • Client Relations Consultant

    4 weeks ago

    Greater Adelaide SA, Australia UnitingSA Full time

    **About UnitingSA**: UnitingSA, established in 1919, upholds values of respect, compassion, and justice. UnitingSA now helps more than 12,000 people per year within our aged care, community, disability, mental health, child development and employment programs. **Role Overview**: Join UnitingSA’s Aged Care team as a Client Relations Consultant, covering...

  • Client Relations Consultant

    2 days ago

    Greater Adelaide SA, Australia UnitingSA Full time

    **About UnitingSA**: UnitingSA, established in 1919, upholds values of respect, compassion, and justice. UnitingSA now helps more than 12,000 people per year within our aged care, community, disability, mental health, child development and employment programs. **Role Overview**: Join UnitingSA’s Aged Care team as a Client Relations Consultant, covering...

  • Account Manager

    2 weeks ago

    Greater Adelaide SA, Australia Account Manager Full time

    Join an award winning and innovative SA Recruitment company - High performing & passionate team with an empowering culture based in the CBD - Permanent role, good base salary and incentive **About Harrison McMillan** Harrison McMillan is not your ‘traditional’ recruitment agency. We embrace “Recruitment 4.0” to build leading talent solutions while...

  • Client Relations Manager

    4 weeks ago

    Adelaide Region SA, Australia Frontline Recruitment Full time

    **No need to apply, simply call **Rianna on 0405 234 458** for a confidential chat.** **About the company** Highly sought-after company that provides Flexible Netting Design Solutions for the Horticultural Industry. Provides a full service from initial enquiry through to installation and sign-off. Combined goal is to provide a fully tailored and engineered...

  • Client Relations Manager

    2 months ago

    Adelaide Region SA, Australia Frontline Recruitment Full time

    **No need to apply, simply call **Rianna on 0405 234 458** for a confidential chat.** **About the company** Highly sought-after company that provides Flexible Netting Design Solutions for the Horticultural Industry. Provides a full service from initial enquiry through to installation and sign-off. Combined goal is to provide a fully tailored and engineered...

  • Client Relations Manager

    1 week ago

    Adelaide Region SA, Australia Frontline Recruitment Full time

    No need to apply, simply call Rianna on for a confidential chat.About the companyHighly sought-after company that provides Flexible Netting Design Solutions for the Horticultural Industry. Provides a full service from initial enquiry through to installation and sign-off. Combined goal is to provide a fully tailored and engineered product that will reduce...

  • Industrial Relations Manager

    4 weeks ago

    Greater Adelaide SA, Australia HR Partners Full time

    HR Partners is proud to announce our collaboration with Adbri (formerly Adelaide Brighton Cement), as they search for an accomplished Industrial Relations Specialist to join their team. The Manager Industrial Relations at Adbri plays a pivotal role in shaping the company's approach to industrial relations across its two operating divisions, encompassing...

  • Stakeholder & Community Relations Manager

    3 weeks ago

    Greater Adelaide SA, Australia CPB Contractors Full time

    Job ID- 1003023- Job Type- Permanent Full-time- Location- Aus - Adelaide- Categories- Communications / Community Relations- Applications close- 28 May 2024 Cen. Australia Standard TimeCPB Contractors is the CIMIC Group’s construction company and a leading international construction contractor, with operations across Australia, New Zealand, and Papua New...

  • Industrial Relations Manager

    1 week ago

    Greater Adelaide SA, Australia HR Partners Full time

    HR Partners is proud to announce our collaboration with Adbri (formerly Adelaide Brighton Cement), as they search for an accomplished Industrial Relations Specialist to join their team.The Manager Industrial Relations at Adbri plays a pivotal role in shaping the company's approach to industrial relations across its two operating divisions, encompassing 1600...

  • Client Relations Consultant

    2 weeks ago

    Adelaide, South Australia UnitingSA Full time

    About UnitingSA: UnitingSA, established in 1919, upholds values of respect, compassion, and justice. UnitingSA now helps more than 12,000 people per year within our aged care, community, disability, mental health, child development and employment programs. Discover our vision and values: Role Overview: Join UnitingSA's Aged Care team as a Client Relations...

  • Associate - Employment Relations

    5 days ago

    Greater Adelaide SA, Australia Piper Alderman Management Full time

    Adelaide - Employment Relations - Legal - Full time **A little about our team** Our national Employment Relations team is led by Partners nationally across the firm, a focus on collaboration and shared knowledge ensures you feel supported in your development and matter experience. You will be mentored by two industry recognised experts, Erin McCarthy and...

  • Client Relationship Consultant

    4 weeks ago

    Adelaide CBD, Australia My Plan Manager Full time

    **About us** At My Plan Manager our vision is to create an inclusive Australia where everyone can have the opportunity to reach their full potential. We do this by offering individualised budget management, in meaningful and transparent ways, so that the initial complexities and ongoing responsibilities of being an NDIS participant doesn’t get in the way...

  • Client Relationship Consultant

    4 weeks ago

    Adelaide CBD, Australia My Plan Manager Full time

    **About us** At My Plan Manager our vision is to create an inclusive Australia where everyone can have the opportunity to reach their full potential. We do this by offering individualised budget management, in meaningful and transparent ways, so that the initial complexities and ongoing responsibilities of being an NDIS participant doesn’t get in the way...

  • Associate - Employment Relations

    2 weeks ago

    Greater Adelaide SA, Australia Piper Alderman Management Full time

    Adelaide Employment Relations Legal Full timeA little about our teamOur national Employment Relations team is led by Partners nationally across the firm, a focus on collaboration and shared knowledge ensures you feel supported in your development and matter experience. You will be mentored by two industry recognised experts, Erin McCarthy and Emily Haar who...

  • Client Experience Manager

    2 months ago

    Greater Adelaide SA, Australia Bedford Group Full time

    Permanent, full-time | Hybrid and flexible work arrangement negotiable - An innovation leader addressing challenges and demands to improve outcomes - Respected organisation with 75 years history | Invested in meaningful developmen **Client Experience Manager** - Permanent, full-time | Hybrid and flexible work arrangement negotiable - An innovation leader...

  • Client Experience Manager

    2 days ago

    Greater Adelaide SA, Australia Bedford Group Full time

    Permanent, full-time | Hybrid and flexible work arrangement negotiable - An innovation leader addressing challenges and demands to improve outcomes - Respected organisation with 75 years history | Invested in meaningful developmen **Client Experience Manager** - Permanent, full-time | Hybrid and flexible work arrangement negotiable - An innovation leader...

  • Customer Relations Consultant

    2 weeks ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Relations Consultant **BT Customer Relations Consultant - Margin Lending** Are you a passionate communicator with a knack for building trust? Build a long-term career in financial services - entry-level role with growth potential! - Permanent full-time onsite role based in Bedford Park **How will I help?** BT, Australia's leading wealth...

  • Client Relations Consultant

    2 weeks ago

    Adelaide, South Australia UnitingCare SA Full time

    UnitingSA, established in 1919, upholds values of respect,compassion, and justice. UnitingSA now helps more than 12,000people per year within our aged care, community, disability, mentalhealth, child development and employment programs.Join UnitingSA's Aged Care team as a Client RelationsConsultant, covering parental leave until April 2025. Reporting tothe...

  • Client Experience Manager

    2 weeks ago

    Greater Adelaide SA, Australia Bedford Group Full time

    Permanent, full-time | Hybrid and flexible work arrangement negotiable An innovation leader addressing challenges and demands to improve outcomes Respected organisation with 75 years history | Invested in meaningful developmenClient Experience Manager Permanent, fulltime | Hybrid and flexible work arrangement negotiable An innovation leader addressing...