Client Relations Manager

6 months ago

Greater Adelaide SA, Australia Rehab Management Full time

Voted #1 Best Place to Work in Australia 2022 in Healthcare by AFR
- Work/life balance is #1 priority - paid parental leave, pet & volunteering leave
- Work on a highly established, well-tenured team under an exceptional manager

Are you passionate about building strong client relationships and driving business success? We are seeking a dynamic and results-oriented Client Relations Manager to join our team - this is a hybrid role that can be based from any of our 30+ offices nationwide. This is the first time we are replacing a role on this team in 3 years - an incredibly rare opportunity to join one of the best occ rehab CRM teams in the country.

**WHY WE LOVE WORKING AT REHAB MANAGEMENT**

Rehab Management is one of Australia's most recognisable occupational rehabilitation providers with a multi-disciplinary allied health team providing care to people injured as a result of workplace injury, car accident or military both active duty and veterans.

Rehab Management is truly all about its people - it is why so many of our staff have had such long tenures with the business. What makes us so different from other occ rehab providers?
- We invest in our people - highly experienced managers & the best onboarding in the industry
- We value work/life balance - 4 "You" days extra leave, pet, volunteer & parental leave + true hybrid working
- We reward your hard work - industry-leading yearly bonus on base
- We shake things up - Arriba are innovators & disrupters
- Our service to clients is multi-award-winning - work with us and work with some of the best in Australia

As part of the Arriba Group, we were proud to be voted #1 Best Place To Work 2022 in Healthcare by the Australian Financial Review - this commitment to a quality life for our staff and clients is why.

**The Role**

Key aspects of the role include:

- Influencing and negotiating across military networks
- Supporting the learning, development and mentoring of consultants and our management team Development and implementation of systems to support compliance and performance monitoring in line with contractual and regulatory requirements
- Actively driving commercial strategy across the militaryp ortfolio - advising and reporting to relevant leaders, developing business plans, growing account & contributing to strategic sales planning
- Identifying future leaders and specialised consultants within Rehab Management to ensure succession planning & assist in training and development of consultants, TLs and managers

Reporting to the Head of Client Relationships and Customer Experience, you are responsible for a combination of customer relationship management, new business, quality management, coaching and mentoring consultants, and company-wide strategic business planning activities & support our team to ensure service delivery meets KPIs including (but not limited to): customer SLAs, customer relationship outcomes, ensuring RTW performance is above benchmark, quality assurance, compliance with internal policies and procedures and service delivery outcomes

**WHAT YOU NEED TO JOIN US**
- **MANDATORY REQUIREMENT **Tertiary qualification in Allied Health (Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or Psychology) & active registration with relevant peak body (AHPRA/ESSA/ASORC)
- Minimum of 3 years' experience and exposure to military schemes
- Experience in client relations, operational, account and project management
- Strategic and national experience and mindset (cross border referrals and tenders)
- Enthusiasm for business development and contract management
- Excellent written and verbal communication skills
- Demonstrated experience in account growth, acquiring new and managing existing business
- Exceptional influencing, negotiation and presentation skills
- Strong understanding of tendering for business & contract implementation

**APPLY**
- Please be advised that Rehab Management requires all prospective individuals to undertake and provide satisfactory clearance of background checks and/or registered checks._
- The checks undertaken by Rehab Management include (but not limited to), police background checks & Working With Childrens check._
- Unsuccessful or unsatisfactory clearance of these checks will be taken into consideration and may result in the unsuccessful outcome of the recruitment process and/or withdrawal of any employment contract agreement made prior to commencement._

  • Account Manager

    6 months ago

    Greater Adelaide SA, Australia Account Manager Full time

    Join an award winning and innovative SA Recruitment company - High performing & passionate team with an empowering culture based in the CBD - Permanent role, good base salary and incentive **About Harrison McMillan** Harrison McMillan is not your ‘traditional’ recruitment agency. We embrace “Recruitment 4.0” to build leading talent solutions while...

  • Client Relations Consultant

    6 months ago

    Greater Adelaide SA, Australia UnitingSA Full time

    **About UnitingSA**: UnitingSA, established in 1919, upholds values of respect, compassion, and justice. UnitingSA now helps more than 12,000 people per year within our aged care, community, disability, mental health, child development and employment programs. **Role Overview**: Join UnitingSA’s Aged Care team as a Client Relations Consultant, covering...

  • Client Relations Manager

    7 months ago

    Adelaide Region SA, Australia Frontline Recruitment Full time

    **No need to apply, simply call **Rianna on 0405 234 458** for a confidential chat.** **About the company** Highly sought-after company that provides Flexible Netting Design Solutions for the Horticultural Industry. Provides a full service from initial enquiry through to installation and sign-off. Combined goal is to provide a fully tailored and engineered...

  • Strategic Media Coordinator Professional

    3 weeks ago

    Adelaide, South Australia Client Full time

    Overview:We are seeking a highly skilled and motivated Strategic Media Coordinator to join our team at Wavemaker. With a strong focus on delivering exceptional results for our clients, this role will be responsible for providing support to Client Leads across multiple accounts.About the Role:The ideal candidate will have a passion for the media industry,...

  • Media Account Coordinator

    4 weeks ago

    Adelaide, South Australia Client Full time

    OverviewWe believe in fostering a diverse and inclusive work environment at Wavemaker, where everyone can thrive. As a Client Coordinator, you will be an integral part of our team, supporting Client Leads across multiple clients.About the RoleThe role requires delivering on campaign objectives by providing exceptional support to Client Leads, ensuring...

  • Manager Employee Relations

    4 months ago

    Greater Adelaide SA, Australia BHP Full time

    **Date**:27 Aug 2024**Job Posting End Date**: **Job Country**:Australia**Job State/Province**:South Australia**Job Location/Region**:Adelaide**About BHP** At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career...

  • Media Growth Strategist

    3 weeks ago

    Adelaide, South Australia Client Full time

    We're looking for a skilled Client Coordinator to join our team in Adelaide. As a key member of our Foundation Team, you'll play a crucial role in delivering media plans and ensuring campaign objectives are met.About the RoleThis is an exciting opportunity to work with multiple clients across various campaigns. You'll provide support to Client Leads, working...

  • Media Innovation Specialist

    4 weeks ago

    Adelaide, South Australia Client Full time

    Unlock Media Growth with WavemakerWe believe in the power of Positive Provocation to drive innovative outcomes for our clients. As a Client Coordinator, you will play a key role in delivering media plans that exceed expectations.About the RoleThis is an exciting opportunity to join our Adelaide team and be part of a dynamic group of professionals who are...

  • Media Account Coordinator

    4 weeks ago

    Adelaide, South Australia Client Full time

    About UsWe are Wavemaker, a global media agency that believes there is always a better way to grow. Our mission is to positively provoke growth for our clients, people, and partners through innovative media, content, and technology solutions.Job SummaryWe are seeking an experienced Media Account Coordinator to join our team in Adelaide. This role will...

  • Coordinator

    1 month ago

    Adelaide, Australia Client Full time

    Description Position at WavemakerClient Coordinator At Wavemaker, we believe there always is a better way to grow. By Positively Provoking Growth for our clients, our people and our partners, we shape decisions and experiences through media, content and technology. We are part of GroupM and WPP; the largest media buying...

  • Associate - Employment Relations

    6 months ago

    Greater Adelaide SA, Australia Piper Alderman Management Full time

    Adelaide - Employment Relations - Legal - Full time **A little about our team** Our national Employment Relations team is led by Partners nationally across the firm, a focus on collaboration and shared knowledge ensures you feel supported in your development and matter experience. You will be mentored by two industry recognised experts, Erin McCarthy and...

  • Design & Client Relationship Manager

    3 months ago

    Greater Adelaide SA, Australia Essential HR Full time

    Generous salary plus commission - Fantastic opportunity to develop your career in residential housing design - We value innovation, customer satisfaction, and creativity **About Century Homes** A family business, that’s a premier custom residential builder in South Australia. We are dedicated to turning dreams into reality, with uniquely crafted homes...

  • Client Experience Manager

    6 months ago

    Greater Adelaide SA, Australia Bedford Group Full time

    Permanent, full-time | Hybrid and flexible work arrangement negotiable - An innovation leader addressing challenges and demands to improve outcomes - Respected organisation with 75 years history | Invested in meaningful developmen **Client Experience Manager** - Permanent, full-time | Hybrid and flexible work arrangement negotiable - An innovation leader...

  • Customer Relations Consultant

    6 months ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Relations Consultant **BT Customer Relations Consultant - Margin Lending** Are you a passionate communicator with a knack for building trust? Build a long-term career in financial services - entry-level role with growth potential! - Permanent full-time onsite role based in Bedford Park **How will I help?** BT, Australia's leading wealth...

  • Client Services Manager

    4 weeks ago

    Greater Adelaide SA, Australia Barkuma Full time

    22nd November, 2024 **About the Role** An exciting opportunity has arisen for a permanent full-time Client Services Manager within the Barkuma Commercial Services business unit. Reporting directly to the Production Operations Manager, this pivotal leadership role entails overseeing the Client Services Team and Workplace Trainer. Responsibilities include...

  • Aps 5 Client Services Assistant Manager

    6 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation Health Approvals and Payments, RAP and Transport Section is responsible for facilitating and coordinating access to high quality healthcare and services for veterans and their dependents, ensuring clients receive the support they require. Connecting our clients with the people and services they...

  • Client Relationship Analyst

    8 months ago

    Greater Adelaide SA, Australia LLL Australia Full time

    **LLL AUSTRALIA** Lutheran Laypeople’s League Australia (LLL) is a demonstration of the incredible power of people, united in faith, working together towards a common purpose - to transform money into a force for good. The mission of the LLL is to provide business and financial support to the Lutheran Church of Australia (LCA), such as loans to churches,...

  • Workplace Relations Advisor

    3 months ago

    Greater Adelaide SA, Australia The University of Adelaide Full time

    **(HEO6) **$86,360 - $93,285 plus an employer contribution of 17% superannuation applies.** **Fixed-term, full time opportunity available up to January 2026** The HR Advisory and Workplace Relations portfolio groups the HR Service Centre, HRM Partnerships, HR Advisory and Workplace Relations, including case management and employment policy, in order to...

  • Head of Employee Relations

    3 weeks ago

    Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

    **“It begins at Bendigo Bank”** We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. **It starts here. With Bendigo Bankand you.** Bendigo Bank exists to feed into the prosperity of our customers and...

  • Aps3 Client Contact Officer

    1 month ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,632 - $75,875 + Attractive Superannuation The Department’s Veterans’ Access Network (VAN) is the Departments first point of contact for general client enquiries and interactions. VAN offices are located in all capital cities and in regional locations across the country, and form part of a national work unit to provide high quality and...