Digital Product Owner

2 weeks ago

Melbourne, Australia Jetstar Full time

**Join and shape a growing Digital team at Jetstar**:

- ** Working on challenging and exciting initiatives**:

- ** Full time permanent opportunity based at our head office in Collingwood**

Jetstar thrives on innovation We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. What’s more, this role will see you working as part of a broader group Jetstar and Qantas structure.

This **Digital Product Owner** is responsible for the Sales Experience (Inspiration, Search, Log in/Sign up) and continuous delivery within Jetstar Customer and Commercial. You will be responsible for maximising business value of our digital development and experience efforts by defining, designing and prioritising digital product features and improvements that best align with business priorities whilst ensuring a world class customer experience.

**Key responsibilities of this role will include**:

- Use business process analysis and design to define Products
- Product innovation and design using user research, user centred design and customer centric design
- Conceptualising new online/interactive products and services in the digital arena
- Research (market, customer, product)
- Stakeholder engagement across Jetstar Group and Airlines, Qantas, Vendors and Contractors
- Managing stakeholder expectations and communication flow between digital product development teams or vendors and business stakeholders
- Liaising between teams within the organisation to ensure that all tasks and features align with business priorities
- Report on product and initiative performance, platform adoption rates, usage trends
- Closely collaborate with vendors, the Digital Analytics team and other analytical functions in Commercial.

**To be considered for this role you will have**:

- 3+ years in a Product Owner role or similar (e.g. Senior BA/Producer, Channel Manager) in the online/digital space
- Strong product management, design and analysis understanding
- Must be extremely customer centric, service oriented and understand the sales process
- Strong understanding of Agile methodologies, especially working as a Product Owner
- Scrum Product Owner certification or similar highly regarded
- Analytical and problem-solving skills
- Familiarity with A/B and multivariate testing
- Familiarity with customer segmentation and personalisation
- Ability to work in a collaborative team environment
- Excellent project leadership, risk and time management skills
- Good attention to detail and superior communication skills with the ability to communicate complex thoughts and ideas clearly to a variety of audiences
- Proven interpersonal, influencing and negotiation skills
- Strong drive, initiative, ability to multi-task and work to tight deadlines.

This is a great opportunity to be instrumental in an expanding function in the highly competitive Airline industry. You will have the rare opportunity to bring your digital experience and stakeholder management to Jetstar.

**Jetstar Group**

The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004.

Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320-200, Airbus A321 and Boeing 787-8.

Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often.

**Applications close on the 12th of February**

R86504

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