Service Manager Qld

6 months ago

Salisbury, Australia Chubb Fire & Security Pty Ltd Full time

Chubb Electronic Security is looking for a dynamic leader with experience managing or leading service technicians in the field. This role is for you if you possess the technical knowledge and thrive in a customer-centric environment.

**About us**

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST. We are an industry leader and part of the API Fire and Security group of companies. Our culture is based on Building Great Leaders.

**About the Role**

Reporting to the General Manager QLD and based in Salisbury (Brisbane) office, this role is pivotal to Chubb’s ongoing success in the Electronic Security market across Queensland. The successful applicant will bring a high level of experience and a can-do attitude to our business, capable of leading by example and setting the highest expectations for every service team member.

**Key Responsibilities**:

- Performance management and coordination of the Service Technician team.
- The ability to manage competing priorities in a fast-paced environment.
- Meeting set ‘Key Performance Indicators’ and targets.
- Adherence to all operating procedures, installation and service requirements.
- On every occasion ensure that all interactions by our service team are of the highest standard, both internally and externally.
- Build the service client base for future growth.
- Develop, train, and grow the Service Department’s expertise.

**About You**
- Previous experience leading or managing a team of service technicians.
- A passionate, engaging and resilient personality with demonstrable experience in successfully managing, developing & motivating a workforce
- Strong experience in understanding and interpreting business financial information including budgets and monthly financial reports
- Electronic Security industry experience preferred, however people with experience in similar industries such as Fire, HVAC, Electrical, Plumbing or Building Services are encouraged to apply.
- Strong demonstrated experience in relationship management with external clients and contractors with strong diplomacy, contract management with a focus on identifying and building key client relationships
- Australian Citizenship or Australian Permanent Resident (PR).
- Current Australian Drivers Licence.
- Already acquired QLD Security Licence or ability to obtain and maintain.
- Ability to obtain NV1 Government Security Clearance (Note need to be an Australian citizen to apply)

**What we will offer you**:

- Competitive remuneration package - rates of pay, company vehicle or allowance, mobile and laptop
- Great team and clients to work with
- Ongoing Training & Development
- Planning and support for progression towards any role within Chubb
- Working for a global organisation which brings job stability and where you are treated like family
- Access to Chubb Hub - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more

If you have a clear, innovative view of a service department that exceeds the needs of customers of today and tomorrow - we want to hear from you.

Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process

**_ We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background_**

Tagged as: brisbane, electronic security, manager, service manager

**Job Overview**:
**Date Posted**: Posted 12 hours ago-
**Location**: QLD, Australia

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