Digital Services Business Development Manager

4 weeks ago


Salisbury, Australia Computer Alliance Full time
Overview

Computer Alliance is a top Queensland-based Managed Service provider (MSP) with clients across Australia. Our goal is to help our customers achieve digital transformation by delivering high-quality IT solutions that drive business success.

Salary and Package

The estimated annual salary for this position is $80,000 - $120,000 AUD, depending on experience. The package includes 17.5% leave loading, interstate travel opportunities, reward points, flexible working from home options, and more.

Job Description

As an MSP Account Manager at Computer Alliance, you will be responsible for maintaining and developing established relationships with current and new MSP clients. Your success will be measured by client satisfaction with our services.

  • You will develop and maintain strong relationships with your clients, identifying opportunities to strengthen and improve those relationships.
  • You will understand each client's challenges and opportunities to identify how ABTechnologies can better enable technology within their business.
  • You will execute business technology reviews and strategy roadmaps.
  • You will ensure client satisfaction through regular meetings and follow-ups.
  • You will measure, report, and analyze customer satisfaction.
  • You will manage general account responsibilities, including agreement reviews and stakeholder engagement.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Strong customer service skills and confident stakeholder management experience.
  • Proven several years of new business development experience selling managed services with a Managed Service Provider.
  • An analytical and systematic approach to account issues.
  • Excellent verbal and written communication skills.
  • A love of technology and understanding of Microsoft Modern Workplace or system engineering background.
Benefits

This exciting opportunity includes:

  • A growing organisation with potential for personal development.
  • Opportunities for paid certifications and flexible training options.
  • Flexible working from home options.
  • Annual influenza vaccinations.
  • Staff discounts on IT hardware purchases.


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