Service Account Manager

5 months ago

Salisbury, Australia ALSCO PTY LIMITED Full time

**The Company**:
27 branches. 48,000 satisfied clients. Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.

The Alsco group consists of: Alsco, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.

**Why You Should Join Us**:

- Competitive salary package
- Permanent full time role, job security working for a market leading company. COVID Proof and essential services during COVID time
- Immerse career progression opportunity within the organisation
- Great team culture and supporting manager
- You will be provided with company phone, laptop and car
- Salisbury, 4107

**About the Role**:
Working with our well-established Service Team, you will be responsible for building effective business relationships through brickwalling to the Service Excellence standards as well as resolving all service related matters with new and existing customers. You will also be responsible for the Service Team’s performance including improvement over the previous year relating to customer retention. The overall role is to organise an effective and committed service-oriented distribution department. Our customers vary from Hotels, Restaurants, Shops, Schools, Hospitals, Aged Care facilities, and more.

**In this role you will be**:

- Performing key account visits and actively maintaining good client relationships
- Resolving customer service problems and complaints
- Supporting the sales team with on-boarding new customers
- Reporting, and maintaining accurate records, as per branch guidelines
- Working closely with the Service Delivery team members to ensure service levels are being maintained to the right quality standard

You will be provided with a car to enable you to complete regular customer visits. You will enjoy interacting with other people regularly and pride yourself on representing Alsco with customers and the community.

**Key skills and experience required**:

- 1+ year key account management or customer service experiences required
- A valid driving licence
- Excellent communication and interpersonal skills

Your excellent time management, written and verbal communication skills will assist you in achieving your weekly KPIs and our ambitious growth targets. Previous account management experience is essential.

**As part of our recruitment process you will be required to complete pre-employment screening which includes reference checking and health screening that involves drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at interview stage.**

Alsco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.

**Agencies please note**:
**The Company**:
27 branches. 48,000 satisfied clients. Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.

The Alsco group consists of: Alsco, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.

**Why You Should Join Us**:

- Competitive salary package
- Permanent full time role, job security working for a market leading company. COVID Proof and essential services during COVID time
- Immerse career progression opportunity within the organisation
- Great team culture and supporting manager
- You will be provided with company phone, laptop and car

**About the Role**:
Working with our well-established Service Team, you will be responsible for building and maintaining strong relationships with our key customers to ensure they are receiving a service that meets their needs and that Alsco is achieving its growth targets. Our customers vary from Hotels, Restaurants, Shops, Schools, Hospitals, Aged Care facilities, and more.

**In this role you will be**:

- Performing key account visits and actively maintaining good client relationships
- Resolving customer service problems and complaints
- Supporting the sales team with on-boarding new customers
- Reporting, and maintaining accurate records, as per branch guidelines
- Working closely with the Service Delivery team members to ensure service levels are being maintained to the right quality stand

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