Student Services Manager

7 days ago

Perth, Australia EF International Language Campuses Full time

Are you looking to develop your customer service skills whilst gaining experience with an international company? EF International Language Campuses in Perth is looking for an energetic and organized individual to join our permanent team as a Student Services Coordinator. This position is based in Perth, and available from early/mid January 2025.

**Role & Responsibilities**:
The Student Services Coordinator is a pivotal role at our campus: based at the front desk of our school, you are the first and main point of contact for our EF Sales Offices, students, and suppliers alike. The role encompasses the overall administrative functions for the school and operations including handling local sales & extensions, student visa administration, student support & satisfaction tracking, and the coordination of the Internship Program and the Job Club.

Student Services has a link to all departments and as it is the core of the production of the EF school, no day will be the same.

Duties include but are not limited to:

- Liaison with EF Sales Offices in over 50 countries globally, admin around the processing & changes to student bookings,
- Review and confirmation of all bookings in our CRM system, and preparation of student visa documents,
- Play an active role in student welfare,
- Following up on student concerns & enquiries in collaboration with the relevant departments across the school (accommodation, activities, and academics),
- Answer all internal and external queries in a professional and timely manner,
- Assisting students with their insurance claims (OSHC),
- Deliver excellent customer service to our students and visitors,
- General support for the rest of the school team particularly the activities team & their events,
- Take the school Emergency Phone on a monthly roster,
- Assist with direct sales enquiries, walk-in sales, and extensions,
- Coordinate the Job Club service
- Assist in dealing with student discipline issues
- Assist with student arrivals & lead the organization of intake day, and graduation events,
- Role will very occasionally require evening & weekend hours.

**Requirements**:

- Outstanding communication and interpersonal skill,
- Highly developed customer service focus,
- Excellent organizational skills & attention to detail,
- Awareness and appreciation of cultural differences,
- Ability to remain calm under pressure,
- Positive attitude,
- A strong sense of ownership and drive to succeed,
- Active working rights/visa for Australia (working rights for minimum 2 years, hence working holiday visa holders can not be cosidered for this role).

EF is committed to safeguarding and promoting the welfare of children and young adults and expects all staff and volunteers to share this commitment. We will require all employees to hold a valid Working With Children Check.

You must also be willing to take a First Aid Course & Mental Health First Aid Course.

**Why you will love working with us**

It’s not just a job - it’s a way of life. We are truly international and collaborative, we are dedicated and passionate - we really work hard, then play hard.
- A friendly and international environment in a central location,
- Be part of a truly international environment with a young, energetic team of co-workers by your side,
- Regular Professional and Personal Development trainings,
- Opportunities: despite being a global company with more than 40,000 employees around the world we strive to stay small. We value your ideas and opinions and encourage innovation and entrepreneurial mindset. We make fast decisions to allow ideas to transform into action.
- Make an impact: come to work and help change the world every single day. We believe that education can break down barriers of language, culture, and geography and we are proud of the role that we can play in that.
- Have fun Connect with colleagues at regular company parties and events, or over coffees, lunches or why not a beer

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

  • Student Services Program Manager

    3 weeks ago

    Perth, Western Australia Department of Education, Western Australia Full time

    About Como Secondary CollegeComo Secondary College is a thriving educational institution located in the City of South Perth, catering to students from Years 7 to 12. Our strong academic program is complemented by specialist learning programs that support students' academic and personal growth.The RoleWe are seeking an exceptional leader to fill the position...

  • Student placement

    7 months ago

    Perth, Australia Hope Community Services Full time

    Do you want to help empower people in your community while learning and growing your skills? HOPE is a community managed organisation working in the alcohol and other drugs, justice and mental health fields. HOPE provides services across Western Australia supporting people who are most marginalised and who have the most complex needs. HOPE recognises that...

  • Student Services Officer

    6 months ago

    Perth, Australia Curtin University of Technology Full time

    Permanent Full-Time Position - Salary G04 $71,664 - $75,313 - Ongoing training & development **Job Reference**: 1112228 About the Centre of Enabling Pathways Aspiration, Inclusion and Opportunity - Providing Access to Higher Education The flagship program for the Centre of Enabling Pathways is the UniReady Enabling Program. The UniReady Program is an...

  • Student Recruitment Manager

    2 months ago

    Perth, Australia Kaplan Full time

    **26 days’ annual leave, including one for your birthday**: - **Brand new role!**: - **Permanent full-time position located in Perth** **Role**: **Join Our Team as an International Student Recruitment Manager!** **Responsibilities**: - Sales Funnel Management: Lead and manage the student recruitment process from initial engagement to enrolment,...

  • Coordinator Student Integrity Services

    3 months ago

    Perth, Australia Murdoch University Full time

    Continuous, Full Time (37.5 hours per week) - Classification H0607 | $85k - $103k plus 17% employer superannuation contributions - Periodic salary increases between 1 January 2025 to 1 July 2026 totalling a 8% increase - Salary Packaging opportunities - Ref: JR102940 About Us The Office of Quality and Standards coordinates the development of educational...

  • Student and Academic Services Officer

    3 months ago

    Perth, Australia Navitas Full time

    **Student and Academic Services Officer (Student Experience and Engagement)** - Plan, promote and implement student events and activities such as Orientation and Graduation - Create engaging student communications and social media content - Contribute to a high quality ECC student experience - Be the first point of contact for students enrolled at the...

  • Acknowledge Education

    6 months ago

    Perth, Australia UP Education Full time

    Acknowledge Education is a leading training provider with campuses throughout Australia offering various courses in an array of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the...

  • Student Support Specialist for Vulnerable Students

    3 weeks ago

    Perth, Western Australia Department of Education, Western Australia Full time

    **About Us**Mt Lawley Senior High School is a leading institution in Western Australia, providing quality education to students since 1955. Located 5 kilometers from the Perth CBD, our school offers a breadth of curriculum choices and has a rich history of student success and achievement.We pride ourselves on our strong links and partnerships with parents...

  • Student Recruitment Manager

    6 months ago

    Perth, Australia Acknowledge Education Full time

    Ongoing commitment to your professional growth - Incredibly committed and supportive work environment - Be part of a fast-growing organization working in an agile environment **Role type: Permanent, Full-time** **Join the Acknowledge Education Team: Igniting Potential, Fostering Growth!** Acknowledge Education is a leading training provider with campuses...

  • Work Placement Student

    2 months ago

    Perth, Australia Perth Disability Services Full time

    **About the Organisation** Perth Disability Services (PDS) is a registered NDIS provider in Perth, Western Australia. We are committed to delivering quality and safe Disability support services to people living with a disability, their families, and carers. Our aim is to help you live comfortably and confidently in your community while turning your dreams...

  • Work Placement Student

    3 months ago

    Perth, Australia Perth Disability Services Full time

    **About the Organisation** Perth Disability Services (PDS) is a registered NDIS provider in Perth, Western Australia. We are committed to delivering quality and safe Disability support services to people living with a disability, their families, and carers. Our aim is to help you live comfortably and confidently in your community while turning your dreams...

  • Student Services Operations Coordinator

    3 weeks ago

    Perth, Western Australia Department of Education, Western Australia Full time

    Role OverviewWe are seeking a highly skilled Student Services Support Officer to join our team at the Department of Education, Western Australia. This role will involve providing administrative and student-focused support services within our school.

  • Senior Student Services Coordinator

    2 weeks ago

    Perth, Western Australia The University of Western Australia Full time

    Job Summary">The University of Western Australia seeks a Senior Student Services Coordinator to join their team. This role will manage students with complex needs, coordinate internal and external support services, and contribute to the University's strategic objectives.">About You">You must have a relevant tertiary qualification or equivalent...

  • Administrative Support Specialist

    3 weeks ago

    Perth, Western Australia Department of Education, Western Australia Full time

    Our department is committed to providing exceptional education services to students in Western Australia.We are seeking an experienced Administrative Support Specialist - Student Services to join our team at the Department of Education, Western Australia. This is a fantastic opportunity to make a real difference in the lives of students and their...

  • School Officer

    4 weeks ago

    Perth, Western Australia Department of Education, Western Australia Full time

    This is a permanent full-time position that commences soon. The role is part of Halls Head College, an Independent Public School catering to diverse student needs.We aim to 'nurture lifelong learners who contribute positively to the community.' By working together with our parents, students, and broader community, we equip each student with the skills,...

  • Distinguished Student Case Manager

    3 weeks ago

    Perth, Western Australia The University of Western Australia Full time

    Job DescriptionAs a Complex Case Manager at The University of Western Australia, you will play a critical role in managing students with multiple and complex needs. Your primary responsibilities will include coordinating internal and external support services, contributing to the University's strategic objectives, and providing leadership on managing serious...

  • Student Support Officer

    6 months ago

    Perth, Australia Lead College Pty Ltd Full time

    Key Responsibilities Administration activities (including enrolments and management of student records). Ensure administration activities in both student administration and academic area ( the latter in consultation with the Training Manager): - Effectively retain all data accurately and in accordance with approved policies and procedures - Facilitate...

  • Student Support Officer

    6 months ago

    Perth, Australia McIver College Full time

    **About the role** The role of Student Support Services Officer is to provide timely and accurate information to stakeholders in relation to the college's educational products, respond to student enquiries and provide quality student support services which address the needs of students. **Relationships**: - Reporting to CEO/RTO Manager. - Working closely...

  • Teacher - Student Services

    2 weeks ago

    West Perth, Australia Department of Education, Western Australia Full time

    This is a permanent full-time position commencing Term 1, 2025 0.4 Lower School Year Coordinator and 0.6 Teaching Southern River College is seeking a passionate Teacher – Year Coordinator to join our dedicated and supportive Wellbeing team. Southern River College seeks to create opportunities for all students progressing through their educational...

  • Event Manager for International Students

    2 weeks ago

    Perth, Western Australia EF International Language Campuses Full time

    Exciting Opportunity: We are seeking a highly motivated and organized Event Manager to lead the development of our social activities program for international students at EF International Language Campuses.About the Role:As an Event Manager, you will be responsible for planning, organizing, and delivering engaging events and activities that showcase the best...