Retail Customer Service Officer

5 months ago

North Bendigo, Australia Bendigo North LPO Full time

North Bendigo LPO is two terminal LPO and requires one full time Retail Customer Service Officer to join our growing business. The roles are permanent full time 40 hours per week and may include Saturdays from morning 9 am to 11 am.
- The position has 4 weeks worth of paid training that runs 3-4 hours per day, Monday to Friday (18-20 hours per week, then shifts to the allotted 40 hours).
- Previous retail experience is highly regarded

A day in the Post Office could see you:

- Performing customer sales and service transactions
- Maintaining a cash advance accurately - which includes handling and processing cash, cheques, credit cards and EFTPOS
- Promoting and processing a broad range of financial agency transactions through Australia Post's technology systems
- Conducting and processing a number of identity services transactions, establishing an applicant's identity with a highest levels of accuracy and compliance
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Accepting mail items for lodgement, and accurately assessing any applicable charges
- Building rewarding relationships with customers by understanding their needs
- Preparing outward mail for despatch through - including presentation and the cancelling of stamps
- Assisting with administrative duties such as stocktaking and record maintenance
- Maintaining commitment to Australia Post’s Occupational Health and Safety standards
- Working up to 40 hours per week weekdays between 8:45am to 5.15 pm.

What are we looking for?

Besides being a friendly, considerate person with a real passion for great customer service, you’ll need to be able to:

- Lift up to 0-9 kg of mail sometimes
- Work as part of a team to deliver the best possible service and solutions to our customers.
- Covid-19 Vaccination (essential as per Australia Post Regulations)

**Salary**: $ 48,000 - $ 52,000 + 11 % Super as per law

**Job Types**: Full-time, Part-time

**Salary**: $48,000.00 - $52,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Work Location: In person

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