Retail Customer Service Officer
2 months ago
Help us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
Role Details
- Part Time position working 20 hours per week: Monday - Saturday, 4 hours per day x 5 days per week (shift times will vary)
- Extensive, supportive training is provided in our Post Office on commencement in the role from Monday - Friday, a 5 hour shift daily for initial 8 weeks
- You’ll play an important part in helping to keep your local community connected.
- Adult Pay Rate $27.48 increases to $29.37 after 3 months training + 12% Superannuation
You'll be:
- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance
About you
You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:
- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift
How we'll deliver for you:
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au
-
Retail Customer Service Officer
5 months ago
North Ryde, Australia Australia Post Full timeGeneral information - Name - Retail Customer Service Officer - Ref # - 12347076 - Suburb - North Ryde - State - NSW - Work Type - Permanent - Job Category - Base Grade - Work Type - Permanent Part Time - Weekly Hours - 25 - Description & Requirements - **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles...
-
Retail Customer Service Officer
5 months ago
North Lakes, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Retail Customer Service Officer
5 months ago
North Bendigo, Australia Bendigo North LPO Full timeNorth Bendigo LPO is two terminal LPO and requires one full time Retail Customer Service Officer to join our growing business. The roles are permanent full time 40 hours per week and may include Saturdays from morning 9 am to 11 am. - The position has 4 weeks worth of paid training that runs 3-4 hours per day, Monday to Friday (18-20 hours per week, then...
-
Retail Customer Service Officer
5 months ago
South Melbourne, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Retail Customer Service Representative
3 weeks ago
North Melbourne, Victoria, Australia Australia Post Full timeAbout the RoleWe're seeking a friendly and enthusiastic Retail Customer Service Officer to join our team at Australia Post. As a key member of our retail team, you'll play a vital role in delivering exceptional customer service and sales experiences to our customers.Key ResponsibilitiesProvide exceptional customer service and sales support to customersManage...
-
Retail Customer Service Officer
4 weeks ago
Melbourne, Australia Australia Post Full timeHelp us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our...
-
Retail Customer Service Representative
4 weeks ago
North Melbourne, Victoria, Australia Australia Post Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Officer. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.Key ResponsibilitiesProvide exceptional customer service and sales support to...
-
Retail Customer Service Officer
5 months ago
Port Melbourne, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Retail Customer Service Officer
5 months ago
Port Melbourne, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **Role...
-
Retail Customer Service Officer
5 months ago
Port Melbourne, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Retail Customer Service Officer
1 month ago
Port Melbourne, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Customer Service Officer Manufacturing Retail
5 months ago
Melbourne, Australia Robert Half Full timeJoin one of Australia's largest retail wholesalers, who pride themselves on their leading innovation for success, as their next Customer Service Admin **The Company** Robert Half are proud to be partnering with our client, a key wholesaler to the retail trade for ANZ. This well-known company prides themselves on industry-leading innovation by developing,...
-
Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...
-
Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your primary responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the...
-
Customer Service Representative
1 month ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...
-
Customer Service Representative
1 month ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...
-
Customer Service Representative
5 months ago
Melbourne, Australia Clemenger Group Ltd Retail Services Full time**About the Opportunity** We are searching for a confident and energetic casual **Customer Service Representative to** join our Customer Experience team based in our **Melbourne Office.** You will be joining a close knit team that support and work closely where there is never a dull moment. The role is offering up to **24 hours **per week Mon - Fri, plus...
-
Customer Service Representative
5 months ago
Melbourne, Australia Clemenger Group Ltd Retail Services Full time**About the Opportunity** We are searching for a confident and energetic casual **Customer Service Representative to** join our Customer Experience team based in our **Melbourne Office.** You will be joining a close knit team that support and work closely where there is never a dull moment. The role is offering up to **24 hours **per week Mon - Fri, plus...
-
Customer Service Officer
2 months ago
Edinburgh North, Australia Barossa Fine Foods Full time**Who are we?** Knoll Consultants & Investments Pty Ltd are one of South Australia’s largest food manufacturers and retailer. We have 11 retail stores across 5 brands - Barossa Fine Foods, Angelakis Brothers Seafood, Standom Smallgoods, Schulz Butchers and The Cheesemonger with products manufactured at our facility in Edinburgh North. Our heritage is...
-
Customer Service Manager
1 month ago
Melbourne, Victoria, Australia Super Retail Group Full timeAbout UsWe are a passionate team at Super Retail Group, dedicated to delivering exceptional customer experiences and driving our success.The RoleYou will be an experienced retail people leader, confident in setting goals and targets with your team and managing their success on a regular basis.You will have a strong understanding of visual merchandising of...
