Eligibility Officer
2 weeks ago
About the Role
Gallagher Bassett is seeking an Eligibility Officer to join our team. As an Eligibility Officer, you will be the first point of contact for newly received Workers Compensation claims. Your primary responsibility will be to determine the acceptance or rejection of claims, using claims legislation and case law to coordinate and obtain information from key stakeholders.
Key Responsibilities
- Determine the compensability of claims within Workers Compensation frameworks
- Investigate the cause of injuries sustained by workers
- Make fair and accurate decisions on claims within 28 days
- Communicate claims updates and outcomes to injured workers and employers
- Conduct investigations to ensure every decision made for new claims is of the highest quality and consideration for our customers
Requirements
- Experience in a Worker's Compensation Eligibility role, Case Management role, general insurance or a similar position from a different industry
- Exceptional time management and organizational skills, and the ability to prioritize tasks
- Receptivity to continued learning and training
- Investigative and evidence-based decision-making skills
- Strong verbal and written communication
What We Offer
- Attractive remuneration packaging and flexible work arrangements, including Work from Home
- Paid Parental Leave
- Excellent working environment, with a dedicated and approachable team
- Exciting career opportunities, with ongoing education and development through both external and internal programs
- Service recognition awards and employee assistance program for yourself and immediate family members
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs
About Us
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. We recognize the importance of diversity in the workplace and will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability.
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