Service Desk Specialist

4 months ago


Bendigo, Australia HAYS Full time

IT Support | Service Desk | Desk side Support | Helpdesk

**Your new company**
Exciting permanent opportunity for a Service Desk Specialist to join an Education Institution based in Bendigo.

**Your new role**
The Service Desk Specialist provides essential and up-to-date IT Helpdesk Level 1 and Level 2 support to Institute’s staff and students. The role is responsible for assisting stakeholders to effectively utilise current Information Technology equipment and systems in their teaching, learning and administration.

**Role and responsibilities**:

- Log all requests/incidents received in the Service Desk system.
- Manage the tickets from point of assignment to point of resolution. Be accountable to follow up if escalation is involved.
- Carry out installations, configurations, and maintenance on devices.
- Support Video Conferencing units.
- Experience with System Centre Configuration Manager.
- Work with different teams to form quick reference guides for operational purposes.
- Notify affected clients of any system failures and of restoration to services as they occur.
- Deliver and configure IT equipment and standard peripherals, which involve some unassisted lifting, and carrying of moderately heavy or awkward equipment.
- Ensure allocated IT Service Requests are dealt with in a timely manner and meet Service Level Agreements.
- Be familiar with current IT security and backup procedures to minimise risk to Institute operations caused by accidental or malicious acts.
- Carry out agreed database maintenance and administration tasks to ensure the information contained is up-to-date.
- Active Directory User Management.

**What you'll need to succeed**
- Bachelor’s degree in relevant field or lesser degree with extensive experience.
- Working knowledge of ICT ticketing systems.
- Understanding of SLAs.

**What you'll get in return**
- A permanent role with numerous growth opportunities.
- Hybrid work options. Free onsite parking. An RDO every month.
- Positive, vibrant, and friendly working culture.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2783502



  • Bendigo, Australia Davidson Group Services Full time

    **About the Company** This is a fantastic opportunity for a Junior-Mid Level Service Desk Specialist to join a progressive Tafe organisation. With more than 30,000 enrolments each year, this TAFE provider is a major training provider for the automotive, health and nursing sectors and indigenous education. As one of the state's largest providers of...


  • Bendigo, Australia Bendigo and Adelaide Bank Full time

    IT Service Desk Analyst Your new role with Bendigo Bank is just a few clicks away... **About the role** Technology and Transformation is accountable for the development, implementation and running of business systems and infrastructure in an efficient, stable and robust manner to enable business change and growth. Our Team's mission as the IT Service...

  • Service Desk Officer

    4 months ago


    Bendigo, Australia Bendigo Health Full time

    Location: North West Region | Bendigo Job type: Not provided Organisation: Bendigo Health **Salary**: Salary not specified Occupation: IT and Telecommunications Reference: 15535 **Work in an environment that offers**: - A dynamic and growing health service that embraces new technologies - An opportunity to work with a leading regional health service -...


  • Bendigo, Australia Bendigo & Adelaide Bank Full time

    Your new role with Bendigo Bank is just a few clicks away **About the role** Technology and Transformation is accountable for the development, implementation and running of business systems and infrastructure in an efficient, stable and robust manner to enable business change and growth. Our Team’s mission as the IT Service Desk is to provide...


  • Bendigo, Australia Bendigo Kangan Institute Full time

    **Location**:Bendigo City **Role Type**:Full-time, ongoing **Remuneration**:$80,778.82 - $86,901.62 (super inclusive) **About us**: Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is _customer-centric _, works...


  • Bendigo, Victoria, Australia Service Stream Full time

    About Service StreamService Stream is a leading provider of infrastructure services, delivering solutions to the energy, water, and transportation sectors.Job SummaryWe are seeking an experienced Contract Administration Specialist to join our team. The successful candidate will play a key role in fulfilling the administrative requirements of our contracts,...


  • Bendigo, Victoria, Australia Service Stream Full time

    About Service StreamService Stream is a leading provider of infrastructure services, delivering solutions that support the growth and development of communities across Australia.Job SummaryWe are seeking an experienced Contract Administration Specialist to join our team. The successful candidate will play a key role in ensuring the smooth administration of...


  • Bendigo, Victoria, Australia Anglicare Victoria Full time

    About the RoleWe are seeking a highly skilled and compassionate Family Services Specialist to join our team at Anglicare Victoria. As a Family Services Specialist, you will work intensively with families at the point of crisis, providing short-term and intensive support to address immediate needs and develop a safety-focused plan.Key ResponsibilitiesWork...


  • Bendigo, Victoria, Australia Anglicare Victoria Full time

    About the RoleWe are seeking a highly skilled and compassionate Family Services Specialist to join our team at Anglicare Victoria. As a Family Services Specialist, you will work intensively with families at the point of crisis, providing short-term and intensive support to address immediate needs and develop a safety-focused plan.Key ResponsibilitiesWork...


  • Bendigo, Australia AGL Energy Full time

    Powering Australian Life. At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our...


  • Bendigo, Australia Launch Recruitment Full time

    Full time, permanent role paying up to $86,900 package - Based in Bendigo - Full time in office role - Must have experience as a Service Desk Analyst **The company** Launch is excited to be working with one of Victoria’s leading government departments. We are looking for a passionate Service Desk Support Analyst to work closely with stakeholders to ensure...


  • Bendigo, Victoria, Australia Australian Electoral Commission Full time

    About the RoleThe Australian Electoral Commission (AEC) is seeking a highly motivated and resilient individual to join our team as a Service Officer, Operations Specialist. This role will play a critical part in ensuring the successful delivery of electoral services across the country.Key ResponsibilitiesProvide administrative support to the team, including...


  • Bendigo, Victoria, Australia Australian Electoral Commission Full time

    About the RoleThe Australian Electoral Commission (AEC) is seeking a highly motivated and resilient individual to join our team as a Service Officer, Operations Specialist. This role will play a critical part in ensuring the successful delivery of electoral services across the country.Key ResponsibilitiesProvide administrative support to the team, including...


  • Bendigo, Australia Service Stream Full time

    Primary Location Bendigo - 30 Bridge Street Job Description Summary An exciting opportunity has arisen for an Asset Performance Manager to join Service Stream About the Role The Asset Performance Manager will manage the annual works plan ensuring compliance and also identifying opportunities for improvement in the program using risk based methodologies....

  • Diabetes Educator

    2 weeks ago


    Bendigo, Victoria, Australia St John Of God Health Care Full time

    Job Summary:The Diabetes Educator - Clinical Services Specialist will be responsible for providing high-quality diabetes education and clinical services to clients, as well as educating and supporting healthcare professionals in the delivery of diabetes care.Key Responsibilities:Provide diabetes education and clinical services to clients, including...


  • Bendigo, Victoria, Australia Bendigo Health Full time

    About the RoleWe are seeking a highly skilled and motivated Administrative Support Specialist to join our team in the Clinical Operations Division. As an Administrative Support Specialist, you will provide effective clerical support in the management of clinics, facilitating patient access and specialist care.You will work in partnership with clinical staff...


  • Bendigo, Victoria, Australia Bendigo Health Full time

    About the RoleWe are seeking a highly skilled and motivated Administrative Support Specialist to join our team in the Clinical Operations Division. As an Administrative Support Specialist, you will provide effective clerical support in the management of clinics, facilitating patient access and specialist care.You will work closely with clinical staff to...


  • Bendigo, Victoria, Australia Royal Flying Doctor Service of Australia Full time

    {"title": "Patient Care Specialist", "content": "About the RoleWe are seeking a skilled Patient Care Specialist to join our team at the Royal Flying Doctor Service of Australia. As a Patient Care Specialist, you will be responsible for providing high-quality patient care and transportation services in a non-emergency setting.Key ResponsibilitiesPerform...


  • Bendigo, Victoria, Australia Bendigo Health Full time

    About the RoleBendigo Health is seeking an experienced Anaesthetics Specialist to join our team. As a Staff Anaesthetist, you will provide anaesthesia and related services to all interventional disciplines except Cardiac Surgery, Neurosurgery, and Transplant Surgery.Key ResponsibilitiesProvide high-quality anaesthesia services to patientsTeach anaesthetic...


  • Bendigo, Victoria, Australia Gorilla Jobs Full time

    {"title": "Diagnostic Imaging Specialist", "content": "Diagnostic Imaging SpecialistGorilla Jobs is seeking a skilled Diagnostic Imaging Specialist to join our team in Bendigo. As a Diagnostic Imaging Specialist, you will be responsible for performing a variety of scans, including general, MSK, vascular, small parts, and obstetric. You will provide...