Assistant Head of Claims

6 months ago


Sydney, Australia Kennedy Reid Full time

**The company**:
Join a specialist underwriting agency who are leaders within the accident, medical and travel space. My client has repeatedly won multiple awards.

They are a well-established company and have covered Australians in over 200 countries.

**The role**:

- Daily management of running a team of 9, working closely with the head of claims
- Working on projects, introducing a QA framework
- Managing a small portfolio of claims
- to understand policing wording
- Assist in the mentoring of claims peers within the claims team including auditing of complex Travel/medical and longtail high value PA claims both internally and for Third Party Administrators.
- Support the implementation of a claims performance and Quality Assurance framework to measure Key Performance Indicators (KPIs), monitor practices, drive internal engagement and build performance capability in the business.
- Drive a pro-active Risk Culture across the division.
- Drive staff engagement, ensuring customer focus is maintained and operational expenses are tightly controlled.
- Provide ongoing training and development opportunities for team members to enhance their skills and knowledge.
- Some broking exposure
- Exposure to underwriting
- 5 years' experience working within a senior claim assessing role within insurance, someone ready to level up their career.
- Someone with passion and drive, with natural leadership abilities
- Quality and continuous improvement experience

**Benefits**:

- Fantastic opportunity to take your career to the next level
- $110k + super + bonus
- 3 days working in Sydney CBD office, 2 days work from home


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