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Change & Release Manager
2 weeks ago
The primary objective of the role is to ensure that the management of all IT service changes and releases are deployed in a controlled manner, in relation to the organizational policies, procedures and plans, whilst maintaining mínimal impact upon customers.
**Initial contract duration**:12 months
**Extension term**: 12 months
**Number of extensions **:2
**Location of work**:ACT
**Working arrangements**
**Security clearance**
Must have Negative Vetting Level 1
**Essential Criteria**:
- Manage the process updates and liaise with the client for
improvements, enhancements and alignment to the customer
processes for Change management and Release Management
- Consult and coach change requesters, coordinators, implementers
and project teams
- Management and oversight of the Forward Schedule of Change
across the enterprise or customer enterprise
- Liaise with the customer interface for operational and compliance
improvements including SLA exceptions and Service Improvement
Plans
- Manage all logged Requests for Change (RFC), using the change
management toolset
- Responsible for recording, categorising, documenting and reviewing
all changes, as well as ensuring all changes are risk assessed,
planned, tested, evaluated and released in a controlled manner
- Validate the interfaces with all other service management processes
are maintained and integrated
- Confirm with the client that the Change Management process is fit for
purpose
- Maintains a focus on continual prioritised improvement in alignment
with the client's objectives and business needs
- Collects necessary information from CABs and other sources for
applicable decision body to determine authorisation of changes
- Issue Change schedules in relation to each service and keeping all
necessary stakeholders updated regarding progress
- Manages Post Implementation Reviews (PIRs) and agreed Service
Improvement Plans (SIPs)
- Drive the efficiency and effectiveness of the processes by
implementing continuous improvement activities
Infrastructure Library (ITIL)
**Desirable criteria**
- Play a key role in delivery and governance of IT Changes within the
Department’s IT environments
-
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