Change and Release Officer

6 months ago

Canberra, Australia Downer Group Full time

J
- oin an exciting team who together, are building something remarkable A
- role with impact, purpose and huge opportunity Gain access to Downer career development, financial, health and lifestyle benefits
-A

**real endeavour, a**_chieved with you A_**

s Australia’s multi-disciplinary advisory and business partner of choice for clients in defence, government and infrastructure, we deliver complex things that matter. It's not always an easy task, but anything worthwhile seldom is. Great things are rarely accomplished alone. We’re building something remarkable. Now we just need you.
A

**real endeavour, s**_haped by you A_**

T
- succeed in this endeavour, you will: C
- onfirming that submitted releases are valid, complete, and accurate; M
- anaging everyday interactions with National Release and Deployment Coordinators including escalation management; E
- nsuring the Release Management process for building, testing, and implementing a change is adhered to; P
- roducing governance adherence reports in compliance to the RDM process and the success of the RDM process; O
- rganising and participating in the PIR process when required; A
- ssist with the coordination of multinational release and deployment activities; E
- nsure that the integrity of a release package is maintained throughout the transition activities; E
- nsure that Early Life Support strategies are available to support the new release; I
- nitiation and coordination of multinational back-out strategy (if required); C
- oordinate with the change management process to combine multinational specific similar changes into fewer release packages; C
- oordinate with the Transition Planning Support process for the scheduling of multinational deployments in the Deployment Calendar (DC); Ensure that all multinational release packages can be tracked, installed, tested, verified and/or backed out if appropriate;
-A

**real endeavour, d**_riven by you O_**

ur work is highly complex and confidential, so there are some things you must have to fulfill this role: Y
- ou must hold a current NV2 security clearance or higher. W

e’re looking for: I
- TIL v3 or ITIL4 Foundations Certification. S
- trong Inter-personal skills developed in a military, public sector and or private sector E
- xperience in the development and execution of release, deployment and operational process improvement strategies (inclusive of deployment planning, deployment and cutover testing, full-dress rehearsals, and execution of deployment to production) D
- emonstrated ability to coordinate cross-functional work teams toward task completion S
- cheduling experience E
- xperience of Pegasus Services H
- ands on experience in ServiceNow Release and Deployment Management Module Experience with ITIL processes and managing incident, problem, and change management (in particular, high priority incident management)
-M

ore than anything, you’ll have a strong work ethic, a positive attitude and a drive to provide administrative support for our projects and programs that build sovereign capability and deliver complex things that matter.
W

**hy Downer Professional Services? A**

t DPS, you’ll find the opportunity to build something remarkable. Here are some of the reasons why our people love working here:
W

**ork with purpose. Y**ou’ll deliver or enable critical defence projects and programs in Australia, for Australia. Your expertise will help build sovereign capability.
G

**reat projects, influence and impact. Y**ou might join us for the projects, but we think you’ll stay for the impact you can have. With high project ownership, agile problem solving and accessible leaders, you can go further at DPS.
Y

**our opportunity to build something remarkable. W**e’re proud of all we’ve achieved. But there’s much more to do. Together, we’re building a better, stronger, more agile DPS. From process and systems to culture and communications, we're working hard to enable our teams to do their best work, whoever and wherever they are.
W

e encourage you to join us on our greatest endeavour. We’ll support and recognise your contribution, and you’ll also enjoy a range of benefits including:
V
- eteran support initiatives and policies, including up to 20 days of Reservist Leave for veterans to remain connected as they transition out of active service A
- n Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more. Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.
-R

**eady to join us on our biggest endeavour?
T**

D
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