Service Desk Officer
2 weeks ago
$55-$65 per hour + Super
- 3-month contract
- Elizabeth Street, Sydney
**Service Desk Analyst | 3-month contract | $73.13 Incl. super**
$55-$65 per hour + Super
3-month contract
Elizabeth Street, Sydney
**About the Company**
This NSW government agency is a major service provider that strives to deliver a more consistent and innovative experience within the development of the New South Wales government.
**About the Role**
This role is responsible for providing ICT support to the EM Offices, Count Centers, Call Centers, PRT, and Head Office staff for State Election.
**Keys**
- Setup, relocation, and support of end user device hardware such as printers, desktops, laptops, monitors, tablets, smart phones, desk phones, accessories and audio-visual equipment.
- Use a ticketing system to log all requests and issues and respond to Service Desk queries in a timely manner
- First and second level windows software support and troubleshooting.
- Manage hardware and software escalations with vendors.
- First and second level support of network and telephony environment.
- End user device and venue ICT setup, configuration, and support during Elections.
- Software deployment and testing
- Provide training to end users and technical peers
- Create and update user and technical guides for our Service Desk knowledgebase
- Maintain asset databases ensuring they are always up to date
**About You**
- Excellent customer service skills
- Good time management skills
- Solid experience within the IT industry
- Experience supporting enterprise telephony and network environments
- Good understanding of core Microsoft Server operating systems
- Demonstrated ability in configuring, troubleshooting, and repairing network hardware.
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