Service Officer Service Desk

3 weeks ago

Sydney, Australia NSW Government Full time

**Service Officer Service Desk**

**Location - Parramatta**

**Employment type - 1 x Ongoing and 4 x Temporary up to 31 December 2024 full-time roles**

**Salary - $79,032 pa - $86,539 pa, plus employer's contribution to superannuation and annual leave loading.**

**Your role**

Department of Communities and Justice is seeking to appoint a Service Officer, Service Desk to deliver and support a team in providing excellent customer service and meet service delivery standards for our customers and stakeholders.

**What you’ll do**

In this role, you will:

- Provide service support and advice in response to inquiries, and requests about shared services products and services by clarifying issues, resolving inquiries and requests in line with SPAs and standards.
- Promote, support, and assist clients in the self-service function.
- Follow procedures, processes and log incidents and requests using existing customer management tools, including ServiceNOW.
- Create a positive customer experience using your knowledge base and researching to resolve or escalating unresolved complex issues in line with SPAs.
- Contribute to the continuous improvement of processes and knowledge base.
- Research and analyse information to make recommendations based on relevant evidence

Department of Communities and Justice Shared Services & Customer Experience unit is a diverse, positive, and collaborative team based in Parramatta at 6PSQ, working in a hybrid environment.

**What we’re looking for**
- Processing HR/Payroll and/or Finance transactions.
- Providing customer centric service support to clients in a medium to large client services environment.
- Dealing with demanding or difficult customers in a Service Desk setting.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close **Sunday, 12th May 2024 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

**_

**_

  • Service Desk Coordinator

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Service Desk Coordinator, Ongoing opporuntity, Sydney and Parramatta office locations + flexible/hybrid working options available** The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. ICT is being transformed from an outsourced vendor to a best of breed sourcing model with Service Desk and governance...

  • Service Desk Officer

    2 weeks ago

    Sydney, Australia Ashdown Consulting Full time

    $55-$65 per hour + Super - 3-month contract - Elizabeth Street, Sydney **Service Desk Analyst | 3-month contract | $73.13 Incl. super** $55-$65 per hour + Super 3-month contract Elizabeth Street, Sydney **About the Company** This NSW government agency is a major service provider that strives to deliver a more consistent and innovative experience within...

  • Service Officer Service Desk

    1 month ago

    Sydney, Australia NSW Government -Department of Communities and Justice Full time

    **Service Officer Service Desk** **Location ? Parramatta** **Employment type ? Ongoing and Temporary up to 30 June 2024 full-time roles** **Salary ? $79,032 pa - $86,539 pa, plus employer's contribution to superannuation and annual leave loading.** **Your role** Department of Communities and Justice is seeking to appoint a Service Officer, Service Desk...

  • Service Officer

    3 weeks ago

    Sydney, Australia NSW Government -Corporate Services Full time

    **Service Officer (Service Desk)** **Location - Parramatta** **Employment type - Multiple Ongoing and Temporary full time roles** **Salary - $75,992 pa - $83,211 pa, plus employer's contribution to superannuation and annual leave loading.** **Your role** Provide Tier 1 (Service Desk) support for Finance and Payroll functions to stakeholders across...

  • Service Desk Support Officer

    1 week ago

    Sydney, New South Wales, Australia The Recruitment Company Full time

    Service Desk Support Officer required for a short term contract within a large NSW Government department$400 per day plus super2 month contractWollongong and WFHASAP startNSW GovernmentAbout the role:The Service Desk Support Officer provides effective 1st tier technical support to the departments users state‐ wide by resolving user infrastructure and...

  • IT Service Desk

    2 months ago

    Sydney, Australia Progressive People Full time

    Are you newly "retired"? Maybe doing a Masters? Want to keep your skills current but don't want the hassle of full-time work? I have a position with a well thought of MSP who has stability, reputation and a very diverse client base looking for such a part-time person. Ideally you should have a couple of years experience in a similar role (Help Desk, Service...

  • IT Service Desk

    2 months ago

    Sydney, Australia Norwest Recruitment Full time

    **IT Service Desk** A temporary opportunity has become available with a local government in Southwest Sydney. If you are available for an immediate start and you have the below listed experience, we want to hear from you! **Main duties, but not limited to**: - Ensure incidents are properly logged - Respond to service desk requests, process to meet or...

  • Senior Service Desk Officer

    1 week ago

    Sydney, New South Wales, Australia ignite Full time

    Opportunity to work within the government. Be a part of the team that aims to make a difference. Immediate Start About the Role One of our government clients is looking for a service desk officer to join their team. A Service Desk Officer/Analyst is a crucial link between end-users and technical support teams. Roles and Responsibilities Provide...

  • IT Service Desk

    1 week ago

    Sydney, New South Wales, Australia Norwest Recruitment Full time

    IT Service DeskA temporary opportunity has become available with a local government in Southwest Sydney. If you are available for an immediate start and you have the below listed experience, we want to hear from youMain duties, but not limited to:Ensure incidents are properly logged Respond to service desk requests, process to meet or exceed targets Conduct...

  • Service Desk Analyst

    2 weeks ago

    Sydney, Australia Peoplebank Full time

    Location: - Sydney CBD- Job Type: - Contract- Posted: - about 11 hours ago- Contact: - Aparna Sharma- Discipline: - General IT - Reference: - 261925- Initial 12 months contract - Location: Western Sydney (Richmond) - Hybrid work model ( 3 days / office) Our client is looking for a Service Desk Analyst to join its IT team. In this role you will be...

  • Service Support Officer

    3 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Service Support Officer** - Multiple Temporary full-time 12 month opportunities with possibility to extend or convert to ongoing - Clerk Grade 5/6, Salary starting at $89,707 base + 10.5% superannuation - Hybrid & Flexible working environment The Service Support Officer is a point of contact for IT Service Management and is responsible for providing...

  • Service Desk Officer

    2 months ago

    Sydney, Australia Emanate Technology Full time

    The Company:Emanate Technology is partnering with a federal government client in search of an ICT Service Desk Officer to provide quality service support to staff across Australia. The Role:The Service Desk Officer is tasked with providing 1st and 2nd level ICT support to stakeholders and supporting the client’s technology systems. The role involves...

  • Service Desk Officer

    1 week ago

    Sydney, New South Wales, Australia Peoplebank Full time

    Location: Sydney Job Type: Permanent Posted:about 3 hours agoContact: Lizbeth Delos Reyes Discipline:General IT Reference: Leaders IT is in collaboration with one of our global leaders in the design and construction of large projects in the sectors of Sustainable Mobility, Hydropower, Water, and Green buildings. They are currently offering an exclusive...

  • Service Desk Technician

    4 days ago

    Sydney, Australia NinjaOne, LLC Full time

    **About the Role** We are searching for a Tier 1 Service Desk Technician to support our growing IT organization. You will join our team supporting NinjaOne's expanding employee population with timely and accurate IT troubleshooting. Use your IT expertise of computer hardware, software, and network troubleshooting to identify and diagnose day to day...

  • Service Desk Officer

    1 week ago

    Sydney, Australia Perigon Group Full time

    $65k - $70k + Super (Depending On Experience) - Active Directory and Office 365 - Sydney Based - Hybrid Working Arrangements **The Role**: Our client is a prestigious insurance organisation on the lookout for an Service Desk Officer to join their team on a permanent basis. - $65k - $70k + Super (Depending On Experience) - Permanent Role - Sydney Based -...

  • Service Desk Analyst

    2 months ago

    Sydney, Australia INTELLIWORX Managed IT Full time

    **About Us** INTELLIWORX Managed IT a fast-growing MSP with offices in Sydney, London, Boston and Auckland. We provide our small, mid-tier enterprises and multi-nationals clients design, management and support for their information technology infrastructure. We also have extensive cloud infrastructure that we own and operate around the world. We are...

  • Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia Perigon Group Full time

    The Role: Our client is a on the lookout for a Service Desk Analyst to join their team on a permanent basis.$70k - $80k inc Super (Depending on Experience) Level 1 & 2 / Windows / Active Directory / O365 Sydney Based Must be Permanent Resident or Citizen Your Responsibilities:Analyse and resolve incoming requests to the Service Desk, escalating where...

  • Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia Fernway Full time

    Boutique Investment firm Sydney CBD - 6 month contract Broad technical range Office 365 / Outlook / I phone / Video calls Perfect move into financial services for a good service desk analystJoin a smart and collaborative team and be responsible for fielding and resolving important technical Service Desk Issues (Active Directory / Outlook / Windows / PC...

  • Service Desk Lead/service Operations

    3 weeks ago

    Sydney, Australia Balance Recruitment Full time

    This government agency is located in the centre of metropolitan Sydney. They are looking for an IS Service Desk Lead to manage a team of 3 staff. - Start ASAP in a contract till end June 2023 - Generous daily rate - Office based role This contract role will see you manage a team of 3 technical specialists responsible for the operational maintenance of the...

  • Service Desk Technician

    3 weeks ago

    Sydney, Australia Salt Recruitment Full time

    We have partnered with a one of Australia’s largest building products manufacturer that operates on a global scale. Founded over 80 years ago, the company is continually growing as an industry leader and expanding their tech team. We are seeking a dynamic and tech-savvy professional to join the esteemed team their team as a Service Desk Technician. As a...