Customer Care Leader

3 months ago

North Sydney, Australia Zurich Insurance Full time

**A new adventure awaits**

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?

At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on

**Let’s create a brighter future together, let’s make a difference**

Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future. It’s important to know, what you do matters.

An exciting opportunity exists to join Zurich’s Life & Investments team as a Customer Care Leader.

In this key role, you will Lead and manage the Customer Care team to maximise performance and business results. Your main responsibilities will consist of overseeing Zurich’s Customer Care Operations (primarily inbound calls but some outbound), in addition to customer maintenance activity. Consulting with a range of stakeholders, you will Support the delivery of objectives, targets, and operational plans of the Customer Services function through consistent, transparent, and aligned processes across the business.

If you are a Contact Centre leader keen to showcase your leadership skills and are passionate about mentoring a team, this will be the ideal role.

**Important to your success - let's grow together**
- People management experience, ideally within a Contact Centre environment
- Proven success in a client service role, preferably gained in Financial Services
- Experience in Life Risk, Superannuation, Managed Investments desirable
- Knowledge of customer service concepts and techniques
- Demonstrated ability to coach and train others
- Excellent communication and stakeholder management skills
- A solution focused mindset and ability to lead in an agile environment

**Belong. Zurich is here to support you**

There are so many reasons why Zurich is a great place to be, but here are just a few:
5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing); Grow, and thrive in your career (we support and encourage it) with award winning training programs; Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave); Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee - one of many local initiatives driving our contribution to ambitious global sustainability targets

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.

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