Education & Training Operations Consultant - Sydney

2 months ago

Sydney, Australia Healthcare Australia Full time

coordinating training timetabling & managing trainers
- ensuring training systems/ databases maintained
- correspondence, customer service & bookings

We have a Permanent Full Time position available for an Operations Consultant - to join our team in Sydney's CBD

Healthcare Australia (HCA) is the leading healthcare recruitment solutions provider of nursing staff, disability and aged care workers and medical specialist placements in Australia with operations in every state and territory.

This role would be working with our National Training and Education Division.

We are a growing division of the HCA business which includes training programs for existing HCA health care, aged care, and disability support workers. We also work with employers and individuals to deliver mandatory competencies such as manual handling, First Aid, induction programs, technical competencies, and medication training.

We have an experienced team of quality people who are passionate about delivering a service that meets the need of our students and our industry clients. We enjoy our work, and we have high standards.

Position summary

Working as part of our national Education and Training team, the Education Operations Coordinator will have a focus on the wide range of administrative and operational tasks involved in the day to day running of our workforce & industry training programs conducted on the east coast Australia.

**Essential Criteria**
- Proven administration and organization skills including the ability to meet deadlines, manage competing priorities, perform tasks accurately and manage time effectively
- Flexibility and the ability to multi-task
- Well-developed communication and interpersonal skills
- Initiative and the ability to work unsupervised
- Thrives in a busy team environment
- Ability to accept change and think on your feet
- Associated administrative tasks i.e. scheduling, bookings, records management, data entry

**Key Responsibilities**
The focus of the role will be:

- Development and maintenance of the training calendar including website listings and online booking and enrolment information
- Management of training enquiries, bookings, cancellations, attendance records, refunds, certificates, student files
- Hiring and inducting trainers as required
- Co-ordination of trainer bookings and trainer liaison
- Sourcing, ordering and maintenance of training resources
- Maintaining training rooms, reception, and kitchen areas - daily room set up, set down
- Greeting and directing training attendees
- Promoting training products and services to internal HCA staff
- Development and maintenance of relationships with external clients to market and promote training products and services in conjunction with the Workforce and Industry Training Manager and Business Development Manager
- Familiarise and work in accordance with WHS and QMS systems, policies, and procedures.

If you have a great attitude and want to advance your career in HCA ‘come and join a strong and growing team, we would love to hear from you

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