Operations Manager
1 week ago
**Company Description**
Ibis Budget Sydney Olympic Park is located in the heart of Sydney Olympic Park precinct, surrounded by hectares of parkland and is an ideal choice for guests taking advantage of the Park's exciting events.
Sydney Olympic Park is one of Sydney's most popular hubs for music, sport & business events. With its central location, this Homebush hotel offering 156 guestrooms is the ideal option for visitors attending an event at Accor Stadium, Qudos Bank Arena, Sydney Showgrounds and swimming, athletics and tennis venues.
As part of the Accor Group, we are dedicated to providing unforgettable experiences and exceptional services to our guest.
**Job Description** As Operations Manager, you will**:
- Oversee day-to-day operations across all areas of the hotel, including Front Office, Reservations, Night Audit, Housekeeping to ensure that standards are maintained in these areas.
- Lead and mentor FO team to achieve business goals and uphold service excellence.
- Collaborate closely with the General Manager to implement strategies for revenue growth and cost control.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
- Deliver exceptional customer experiences by maintaining high standards of quality, service, and cleanliness.
- Monitor and manage budgets, stock, and operational expenses.
- Act as a leader during peak service times, ensuring smooth and efficient operations.
- A proactive approach to problem-solving and decision-making under pressure.
**Qualifications**
- Previous leadership experience in a hotel - a strong focus and passion for hotel operations
- Good interpersonal skills with ability to communicate with all types of guests and of team members
- Confident and articulate communicator, negotiator, and relationship builder
- Flexible and able to embrace and respond effectively to change
- Available to work within a rotating roster, including weekends, holidays and nights
- Strong working knowledge of Opera/ Opera Cloud, Microsoft Outlook and Microsoft Office
- Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
- Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
- Hold a valid Responsible Service of Alcohol certificate
- A proactive approach to problem-solving and decision-making under pressure.
- Sound knowledge of hospitality operations, financial management, and compliance.
**Additional Information** What is in it for you**:
- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun
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