Community Account Manager

3 weeks ago

West Melbourne, Australia StarRez Full time

**Community Account Manager**
- ** Location**:AU - Hybrid (Melbourne) or Remote
- **Travel Expectation**:35% of the time

**+ About us**

StarRez is renowned for impacting millions of students' lives every year with industry-leading software. StarRez’s combined customer base now exceeds 1,300 in more than 125 countries and over 5 million beds under management. Along with the recent combination with Adirondack Solutions and RMS, this growing scale enables ever-greater opportunities to expand community value through enhanced product capabilities and services. Many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform the student residential experience.

**+ The role**

The Community Account Manager works closely with a group of assigned StarRez accounts across the APAC region in the Higher Education, Purpose Built Student Accommodation and Build to Rent sectors offering guidance on utilizing StarRez to address their operational challenges.

This role will serve as our customer's key resource on StarRez products, how they’re applied in the residential accommodation community, keep track of customer satisfaction concerns working closely with the Customer Success Manager, contract renewals/negotiations and most importantly, lead the charge in driving revenue growth by introducing additional products and services.

This is a quota-based account manager role therefore, we seek someone who is comfortable driving sales across an assigned territory through consistent & meaningful virtual and in-person engagements.

**+ What you’ll do**
- Identify, create, cultivate and close white-space upsell opportunities.
- Support company marketing and sales initiatives.
- Perform on-site and remote demonstrations.
- Attend multiple events including national trade shows.
- Develop prototype solutions tailored to customer needs.
- Work with internal teams to review and scope customization requests.
- License renewals, invoicing, and credit collection management for assigned accounts.
- analysis and responses; contract negotiations; addendum preparation and management.
- Employ tactical and strategic measures to ensure that assigned accounts are satisfied beyond their expectations.
- Build and maintain trusted executive relationships with all stakeholders including executive level.
- Regular customer phone calls, video calls, and periodic on-site visits (i.e., Must be able to travel up to 35% per annum).
- Identify and resolve possible items of concern and serve as an escalation point (customer advocacy).

**+ About you**

**Minimum Skills**
- At least 2 years of experience in sales or as an account manager
- Previous use of CRM systems, in particular Salesforce.
- An outstanding work ethic and the ability to manage competing priorities.
- Excellent communication skills (including public speaking).
- Self-motivation with superior time management skills.
- Utilisation of problem-solving techniques to manage escalations in a timely manner.
- A passion for technology and the residential housing or property management industry.
- Critical thinking and strong decision-making abilities.
- The ability to perform in a fast-changing environment.

**Preferred Skills**
- Excellent attention to detail.
- Confident and professional written and verbal skills, as well as conversation / facilitation skills over phone and video.
- Strong judgment, issues management, and problem analysis techniques.
- Previous experience with StarRez in housing operations or similar.
- An IT background or experience working with IT projects/teams.
- Basic understanding of software licensing, terms, conditions, pricing, etc.
- Experience working with software vendors.
- Experience in RFP/RFI projects.

**+ Reasons to join our team**:

- You will be part of a vibrant and supportive culture, with weekly team lunches.
- We have a fun committee (FABO) to organise our team bonding activities.
- We are a flexible and hybrid workplace.
- You will have access to professional development opportunities.
- You will receive real and meaningful mentorship to take your career to the next level.
- Be part of a global team, participate in monthly global meetings and partner with team members in different countries.
- Z-Factor: Our most celebrated value, you will work with a team of caring, energetic, high-performing, and passionate people who have fun supporting our vision, innovation & continuous improvement

**_ Even if you don't have all of the Preferred Skills listed above, but feel you have what it takes to succeed in the role, we would love to hear from you._**

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

**Notice to external Recruiters and Recruitment Agencies**:
StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or

  • Management Accountant

    1 month ago

    West Melbourne, Australia VISY Full time

    Management Accountant Management AccountantIf you are a results-driven and detail-oriented professional with a passion for accounting, we want to hear from you! Highly autonomous role with a supportive and collaborative team culture Outstanding long term career pathways within a market leader! Thrive in this truly dynamic permanent full-time role At Visy,...

  • Management Accountant

    4 weeks ago

    West Melbourne, Australia VISY Full time

    Management Accountant Management AccountantIf you are a results-driven and detail-oriented professional with a passion for accounting, we want to hear from you! Highly autonomous role with a supportive and collaborative team culture Outstanding long term career pathways within a market leader! Thrive in this truly dynamic permanent full-time role At Visy,...

  • Management Accountant

    2 weeks ago

    West Melbourne, Victoria, Australia VISY Full time

    Management Accountant Management AccountantIf you are a results-driven and detail-oriented professional with a passion for accounting, we want to hear from youHighly autonomous role with a supportive and collaborative team culture Outstanding long term career pathways within a market leader Thrive in this truly dynamic permanent full-time role At Visy, we...

  • Communications Account Manager

    2 weeks ago

    Melbourne, Australia affix Full time

    Born out of a love for creating innovative + best in class solutions to complex brand and marketing challenges, with a passion for helping take businesses to the next level, I’m pumped to introduce you to this Brand and Marketing studio. Folks, meet LCC Group! Their bread and butter? Turning good brands into GREAT ones. And by golly, do they do that...

  • Sales and Account Manager

    4 weeks ago

    West Melbourne, Australia Five Senses Coffee Pty Ltd Full time

    Five Senses Coffee Pty Ltd Love coffee? Love sales? Come and work with a speciality coffee roasting company in Melbourne that exists to make a difference in the world. - flexible, family friendly, inclusive workplace - working closely with industry leading cafes and head baristas - full-time role with all the coffee you can drink Five Senses Coffee needs...

  • Sales and Account Manager

    2 weeks ago

    West Melbourne, Victoria, Australia Five Senses Coffee Pty Ltd Full time

    Five Senses Coffee Pty LtdLove coffee? Love sales? Come and work with a speciality coffee roasting company in Melbourne that exists to make a difference in the world.- flexible, family friendly, inclusive workplace- working closely with industry leading cafes and head baristas- full-time role with all the coffee you can drinkFive Senses Coffee needs an...

  • Account Manager

    3 weeks ago

    West Perth, Australia Telstra Business Technology Centre Perth South Full time

    As a locally owned business, we are passionate about our people. That’s why we’re committed to attracting the best talent, and embracing individual differences and nurturing an inclusive culture. Our team is dedicated to providing our partners and clients with an exceptional experience and making business simpler with technology. Account Manager -...

  • Professional Services Account Manager

    3 weeks ago

    West Melbourne, Australia StarRez Full time

    StarRez is renowned for impacting millions of students' lives every year with industry leading student housing software. We have a global customer base of over 750 major institutions, supported by a global team. Our platform manages more than 2 million beds globally. Many of the most prestigious university, colleges and property managers across the globe...

  • Community House Manager

    4 weeks ago

    Melbourne, Australia Selby Community House Full time

    About the role Community House Manager - SELBY COMMUNITY HOUSETHE ROLE This is an ongoing part time position 22 hours per week. Salary and conditions of employment are in accordance with the Neighbourhood House & Adult Community Education Centres Collective Agreement 2016, Level 6.1. The Selby Community Manager is responsible for the day to day management...

  • Community House Manager

    2 weeks ago

    Melbourne, Victoria, Australia Selby Community House Full time

    About the roleCommunity House Manager SELBY COMMUNITY HOUSETHE ROLEThis is an ongoing part time position 22 hours per week. Salary and conditions of employment are in accordance with the Neighbourhood House & Adult Community Education Centres Collective Agreement 2016, Level 6.1.The Selby Community Manager is responsible for the day to day management and...

  • Accounts Manager

    3 weeks ago

    Geelong West, Australia JK Personnel Full time

    Ongoing role, negotiable start date, keep your summer holidays! - Competitive salary, great team, family friendly approach - Key role in the implementation of financial administration systems **Quick Smart Logistics** Quick Smart Logistics (QSL) is a privately owned Australian company based across three sites in Geelong, offering tailored solutions for the...

  • Accounts Manager

    2 weeks ago

    Geelong West, Victoria, Australia JK Personnel Full time

    Ongoing role, negotiable start date, keep your summer holidays Competitive salary, great team, family friendly approach Key role in the implementation of financial administration systemsQuick Smart LogisticsQuick Smart Logistics (QSL) is a privately owned Australian company based across three sites in Geelong, offering tailored solutions for the local and...

  • Account Manager

    2 months ago

    West End, Australia Nomad Coffee Group Full time

    **Introduction**: Veneziano Coffee Roasters are Australia's leading specialty coffee roasters & wholesale coffee suppliers with shops in Melbourne, Sydney, Perth, Brisbane, and Canberra. Within our industry, the Veneziano name is synonymous with knowledge, experience and innovation. We've grown our team from a small batch roaster into an industry...

  • Account Manager

    2 weeks ago

    West End, Australia Nomad Coffee Group Full time

    Introduction:Veneziano Coffee Roasters are Australia's leading specialty coffee roasters & wholesale coffee suppliers with shops in Melbourne, Sydney, Perth, Brisbane, and Canberra. Within our industry, the Veneziano name is synonymous with knowledge, experience and innovation.We've grown our team from a small batch roaster into an industry powerhouse,...

  • Supervisor Cash Management and Accounts Receivable

    3 weeks ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Justice and Community Safety **Salary**: $92,332 - $104,762 Occupation: Accounting Reference: VG/D02073MAY2024 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things...

  • Assistant Community Manager

    2 weeks ago

    Waterford West, Australia Seasons Full time

    **JOB DETAILS**: **Job ID**: **Closes**: **Location**: **Waterford West, Queensland 4133**: **Work type**: **Full-time**: **Category**: **Community Management Team**: **Assistant Community Manager**: **ROLE OVERVIEW**: **About Seasons Living** Seasons Living is a privately owned Retirement Living and Aged Care provider. We have various locations across...

  • Key Account Manager

    2 months ago

    West Melbourne, Australia Linfox Pty Ltd Full time

    What does the job look like? Linfox operates Intermodal services across Australia, providing innovative and comprehensive supply chain solutions to various industries. Our business is experiencing an exciting period of growth and investment and we are challenging traditional supply chain models and embarking on a journey of innovation and optimisation across...

  • HR / Accounts

    2 weeks ago

    West Melbourne, Australia Dash Group Full time

    6-12 month temp position with opportunity to go perm - Career Progression - Attractive Salary | West Melbourne **Your new company** Exciting opportunity for HR / Accounts person to jump into a 6-12 month contract based in West Melbourne. You’ll be working with a supportive team within the Joinery Fit-Out space. This position has possibility to go...

  • Manager, Digital Communications

    3 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Ongoing, full time position - Attractive VPS 6 salary between $ 130,673 - $174,869+ superannuation What does the business unit do? Emergency Management, within the Department of Justice and Community Safety works closely with government and agencies across the emergency management portfolio. The group is led by the Deputy Secretary, Emergency Management....

  • Manager, Digital Communications

    3 weeks ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Justice and Community Safety **Salary**: $130,673 - $174,869 Occupation: Communications, Marketing and Media Reference: VG/D01589JUNE At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work....