Community Account Manager

6 months ago

West Melbourne, Australia StarRez Full time

**Community Account Manager**
- ** Location**:AU - Hybrid (Melbourne) or Remote
- **Travel Expectation**:35% of the time

**+ About us**

StarRez is renowned for impacting millions of students' lives every year with industry-leading software. StarRez’s combined customer base now exceeds 1,300 in more than 125 countries and over 5 million beds under management. Along with the recent combination with Adirondack Solutions and RMS, this growing scale enables ever-greater opportunities to expand community value through enhanced product capabilities and services. Many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform the student residential experience.

**+ The role**

The Community Account Manager works closely with a group of assigned StarRez accounts across the APAC region in the Higher Education, Purpose Built Student Accommodation and Build to Rent sectors offering guidance on utilizing StarRez to address their operational challenges.

This role will serve as our customer's key resource on StarRez products, how they’re applied in the residential accommodation community, keep track of customer satisfaction concerns working closely with the Customer Success Manager, contract renewals/negotiations and most importantly, lead the charge in driving revenue growth by introducing additional products and services.

This is a quota-based account manager role therefore, we seek someone who is comfortable driving sales across an assigned territory through consistent & meaningful virtual and in-person engagements.

**+ What you’ll do**
- Identify, create, cultivate and close white-space upsell opportunities.
- Support company marketing and sales initiatives.
- Perform on-site and remote demonstrations.
- Attend multiple events including national trade shows.
- Develop prototype solutions tailored to customer needs.
- Work with internal teams to review and scope customization requests.
- License renewals, invoicing, and credit collection management for assigned accounts.
- analysis and responses; contract negotiations; addendum preparation and management.
- Employ tactical and strategic measures to ensure that assigned accounts are satisfied beyond their expectations.
- Build and maintain trusted executive relationships with all stakeholders including executive level.
- Regular customer phone calls, video calls, and periodic on-site visits (i.e., Must be able to travel up to 35% per annum).
- Identify and resolve possible items of concern and serve as an escalation point (customer advocacy).

**+ About you**

**Minimum Skills**
- At least 2 years of experience in sales or as an account manager
- Previous use of CRM systems, in particular Salesforce.
- An outstanding work ethic and the ability to manage competing priorities.
- Excellent communication skills (including public speaking).
- Self-motivation with superior time management skills.
- Utilisation of problem-solving techniques to manage escalations in a timely manner.
- A passion for technology and the residential housing or property management industry.
- Critical thinking and strong decision-making abilities.
- The ability to perform in a fast-changing environment.

**Preferred Skills**
- Excellent attention to detail.
- Confident and professional written and verbal skills, as well as conversation / facilitation skills over phone and video.
- Strong judgment, issues management, and problem analysis techniques.
- Previous experience with StarRez in housing operations or similar.
- An IT background or experience working with IT projects/teams.
- Basic understanding of software licensing, terms, conditions, pricing, etc.
- Experience working with software vendors.
- Experience in RFP/RFI projects.

**+ Reasons to join our team**:

- You will be part of a vibrant and supportive culture, with weekly team lunches.
- We have a fun committee (FABO) to organise our team bonding activities.
- We are a flexible and hybrid workplace.
- You will have access to professional development opportunities.
- You will receive real and meaningful mentorship to take your career to the next level.
- Be part of a global team, participate in monthly global meetings and partner with team members in different countries.
- Z-Factor: Our most celebrated value, you will work with a team of caring, energetic, high-performing, and passionate people who have fun supporting our vision, innovation & continuous improvement

**_ Even if you don't have all of the Preferred Skills listed above, but feel you have what it takes to succeed in the role, we would love to hear from you._**

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

**Notice to external Recruiters and Recruitment Agencies**:
StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or

  • Communications Account Manager

    6 months ago

    Melbourne, Australia affix Full time

    Born out of a love for creating innovative + best in class solutions to complex brand and marketing challenges, with a passion for helping take businesses to the next level, I’m pumped to introduce you to this Brand and Marketing studio. Folks, meet LCC Group! Their bread and butter? Turning good brands into GREAT ones. And by golly, do they do that...

  • Account Manager

    6 months ago

    West Perth, Australia Telstra Business Technology Centre Perth South Full time

    As a locally owned business, we are passionate about our people. That’s why we’re committed to attracting the best talent, and embracing individual differences and nurturing an inclusive culture. Our team is dedicated to providing our partners and clients with an exceptional experience and making business simpler with technology. Account Manager -...

  • Management Accountant

    1 month ago

    West Perth, Australia MARS Recruitment Full time

    THE COMPANYA company with strong projects and a heavy growth trajectory, our client has established themselves as a force in their industry. The finance team is dynamic, collaborative and have an opportunity for a qualified management accountant to come and make their mark.THE ROLEThis is a newly created Management Accountant opportunity to join a creative...

  • Assistant Community Manager

    6 months ago

    Waterford West, Australia Seasons Full time

    **JOB DETAILS**: **Job ID**: **Closes**: **Location**: **Waterford West, Queensland 4133**: **Work type**: **Full-time**: **Category**: **Community Management Team**: **Assistant Community Manager**: **ROLE OVERVIEW**: **About Seasons Living** Seasons Living is a privately owned Retirement Living and Aged Care provider. We have various locations across...

  • Service Account Manager

    7 months ago

    Heidelberg West, Australia HMPS Full time

    **Introduction**: At HMPS, we are excited to welcome a talented Service Account Manager in a newly developed role, to join our dynamic Sales team based from Heidelberg West, Melbourne. If you are passionate about delivering exceptional service and building strong client relationships, this is an outstanding opportunity for you. As a key member of our Sales...

  • Account Manager

    4 months ago

    Melbourne, Australia Albright Institute Full time

    About Us: Albright Institute of Business and Language and Albright Institute of English is a Registered Training Organisation (RTO) in the heart of Melbourne CBD with three more campuses across Australia (Sydney, Adelaide, and Brisbane), approved by the Australian Skills Quality Authority (ASQA). Albright Institute of Business and Language is a quality...

  • Account Manager, Anz

    8 months ago

    Sunshine West, Australia AGCO Full time

    Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is proud to be working towards a solution, come and join us and make your contribution. **Job Summary**: The role of the Account Manager is to provide the interface between AGCO,...

  • Key Account Manager

    6 months ago

    Regent West, Australia Givaudan Full time

    Step into our world of creativity and joy! Key Account Manager - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn...

  • Account Manager

    6 months ago

    Melbourne, Australia Siemens Full time

    Who we are Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community, and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you. About the job The Account...

  • Account Manager

    6 months ago

    Melbourne, Australia Creative Recruiters Full time

    Creative Recruiters | Account Manager | Freelance - Onsite - Branding experience required Are you an experienced and personable Account Manager with experience working in branding agencies? We have a fantastic freelance opportunity for you! A leading studio specialising in brand identity and strategy for corporate, FMCG, retail, and digital clients, known...

  • Account Manager

    4 weeks ago

    Melbourne, Australia WEX, Inc. Full time

    Account Manager **Job Scope** At WEX we see corporate payments differently. We are a leading and growing global provider of payment processing and information management solutions. We are passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs. We hire people who share...

  • Account Manager

    6 months ago

    Melbourne, Australia Clemenger Group Full time

    Redhanded is on the hunt for an Account Manager to join our team. As an Account Manager, you sit at the heart of your team, you own the day-to-day running of your accounts. You know your client's businesses inside out and you know how to make the agency work. You have to be the consummate all-rounder: project manager, finance master, and ultimate...

  • Account Manager

    6 months ago

    Melbourne, Australia SMAART Recruitment Full time

    SMAART Recruitment has teamed up with a global Footwear and lifestyle brand to find them the best Account Manager Melbourne has to offer. Founded almost 2 decades ago, they have been changing the footwear game from day one, from look to form to fit. Every year they are pushing the boundaries and collab with some of the hottest stars and brands on the...

  • Account Manager

    1 month ago

    Melbourne, Australia WEX Inc. Full time

    Job Scope At WEX we see corporate payments differently. We are a leading and growing global provider of payment processing and information management solutions. We are passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs. We hire people who share the same passion for...

  • Account Manager

    7 months ago

    Melbourne, Australia Zoom Recruitment Full time

    Are you ready to embark on a thrilling career journey with a national leader in Specialised Building Materials? Our client is at the forefront of innovation, providing cutting-edge products and systems to revolutionize the Australian residential construction market. Join a dynamic team committed to delivering cost-effective solutions that not only save time...

  • Communications Manager

    2 months ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Justice and Community Safety **Salary**: $109,730 - $132,764 Occupation: Administration/Secretarial Reference: VG/DJ9634-NOV24 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People...

  • Account Manager

    7 months ago

    Melbourne, Australia Hughes and Jones Consulting Full time

    Leading Australian Cybersecurity MSP securing protecting critical infrastructure systems and IT environments from cyber-attacks. Multi award winning leader providing Endpoint Security, SOC Services, Cloud-Based XDR, SOAR, PenTesting, Architecture Assessments, Incident Response, and Threat Intelligence solutions for commercial enterprise and government...

  • Account Manager

    2 weeks ago

    Melbourne, Australia Havas Group Full time

    Hybrid Agency: Havas Media - Hyland Division Job Description Summary: Responsible for the day-to-day management of assigned account(s). Manages/coordinates Client projects from planning to completion. May serve as the daily contact between the Ageny and the Client. Effectively executes strategies, problem-solves, and develops solid business relationships....

  • Account Manager

    7 months ago

    Melbourne, Australia Commify Full time

    We are seeking an experienced Account Manager to join our team at Commify. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and driving business growth. You will serve as the main point of contact for our clients, understanding their business needs and identifying...

  • Supervisor Cash Management and Accounts Receivable

    6 months ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your coordination and financial expertise to provide support and advice to the Finance and Procurement branch - Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: $92,332 - $104,762 plus superannuation. **About Us**: The Finance and Procurement business unit provides...