Reservations Agent

4 weeks ago

Surfers Paradise, Australia Hilton Full time

**Before you get started Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members**

**Why you'll love working for Hilton**
- Access to the world's best Team Member Travel Program with highly discounted rates
- Discounts of up to 25-50% on products and services in participating Hilton outlets
- Comprehensive training and support for your new role
- Access to Hilton University training, offering more than 3000 learning programs
- Extensive range of career development opportunities

**What will you be doing?**

As the Part Time Reservations Agent at Hilton Surfers Paradise, you are the first line of enquiry for room reservations within the hotel. Specifically, you will be responsible for:

- Answering a high volume of guest telephone enquiries and actively converting enquiries into contracted business
- Responding to all customers in a highly professional manner, including ensuring all bookings are completed accurately to the customer's needs
- Confidently providing our guests with accurate information regarding the Hotel, facilities, room rates, promotions and room types available

**What are we looking for?**
- Calm, efficient, and organized with great attention to detail
- Previous experience in a similar role or similar company
- A highly professional telephone manner
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Computer literate and able to navigate through Company systems

**Travel the world and grow your career with Hilton**

**Hilton has again been recognised by the Great Place to Work® Institute as one of Australia's best companies to work for in 2023

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