Reservation Agent

3 weeks ago

Surfers Paradise, Australia AccorHotel Full time

Company Description
**Novotel Surfers Paradise** is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

**Job Description**:
**Reservations Agent**:
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive

**What you will be doing**:

- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system.
- Rotating roster over 7 days per week, including weekends and holidays
- Permanent Part-Time role, minimum 20 hours per week

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"experience is an asset.

**Qualifications**:
**Your experience and skills include**:

- Guest focused personality is essential Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Attention to detail Outstanding communication skills, verbal and written
- Fluency in English, additional languages are a plus
- Previous experience in a similar role in a 200+ room hotel.
- Minimum 6 months experience in reservations and group reservations
- Opera Cloud experience preferred

Additional Information
**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

**What we can offer you**:

- Social events
- Accor discounts on accommodation worldwide
- Discounted meals and beverages
- Reward programs
- Refer a friend incentives
- Discounted onsite parking
- Opportunities to develop your skills and career

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"experience is an asset.

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