Groups Reservations Consultant

1 month ago

Surfers Paradise, Australia AccorHotels Full time

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

We are currently searching for an experienced **Group Reservations Consultant** to join our team in the heart of Surfers Paradise. As our new Client Concierge - Groups, you will join a friendly and passionate team who take pride in building rapport with clients and ensuring excellent customer service is given when booking group accommodation, and managing all group business from the tentative confirmation stage through to guest check in

**Getting to know your role and responsibilities**:

- Building effective business relationships with key clients and travel agents through friendly customer service
- Produce and distribute rooming lists and confirmations as required and maintain regular communication with the client
- Maintain a high level of product knowledge across Accor Hotels portfolio
- Manage all group reservations within the Accor Hotels systems (Ivvy and SiHOT) as required
- Undertake all group reservation tasks such as actioning release backs and loading room lists at an individual property level
- Nurture business relationships with key clients and travel agents to encourage loyalty

**What we need from you**:
To be considered for this role you must have the following:

- Hold a minimum of 2+ years' experience in a Customer Service environment, ideally with experience within accommodation or travel (Preferable, though not essential).
- Excellent customer service skills and phone manner with the ability to instantly establish a strong rapport with clients verbally.
- Exceptional attention to detail
- Have a friendly and professional manner
- Fast and accurate data entry.
- Well-developed written and verbal skills.
- Display a passion for problem solving skills and a willing approach to work well under pressure
- Intermediate; Microsoft Excel, Word and Outlook skills are required

**Why work for Accor?**
- With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
- Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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