Key Parts and Service Sales Representative

6 months ago

Brisbane, Australia Sandvik Full time

Sandvik Mining and Rock Solutions

Underground Mining Equipment Parts Specialist - Milton, Queensland

Our Company and Culture

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

The role

The Underground Mining Equipment Parts Specialist is responsible for identifying aftermarket parts and service sales opportunities for a key customer of Sandvik. The position is responsible for developing, maintaining and growing the allocated customer account relationship through an effective account management process, incorporating the customers’ strategic requirements with value offerings from Sandvik.

The focus is to provide representation to a key customer at a higher level, with a greater focus on medium to long term goals, for both our customer and Sandvik.

Areas of Responsibility
- Identifies aftermarket issues and opportunities and acts as liaison with customer through to completion.
- Develop sales opportunities for all aftermarket products for all Sandvik product lines.
- Performs gap analysis on existing fleet to identify sales opportunities.
- Responsible for achievement of agreed targets.
- Ensures accounts follow terms and conditions of sale.
- Provide support and assistant following up outstanding debtors.
- Liaises between customer and Sandvik on aftermarket issues to ensure all issues are settled in a timely manner.
- Predictive parts forecasting through analysing customer maintenance strategy and planning to ensure parts availability meets customer demand and expectation.

Your Profile:
Essential

You will be agile, work/task oriented and willing to accept a challenge. You will be a motivated self-starter with the ability to build relationships and gain the trust of various internal and external stakeholders. You will demonstrate a high level of determination to achieve goals and set targets for exceptional levels of customer satisfaction.

A mechanical trade qualification or mechanical aptitude is a key driver in the selection for this position. You must also have the confidence to work underground and the capacity to travel up to 40% nationally.

Desirable

You will demonstrate a history of high achievement working in a customer support or account management environment and be interested in developing yourself personally and professionally. A background in parts and service, surface or underground mining and/or knowledge of Sandvik underground equipment would be a distinct advantage.

What We Offer
- A rewarding career with diverse opportunities
- Flexibility to work from home
- An Employee Benefits Program including salary sacrifice options
- 13% Superannuation on top of all earnings
- Sales Incentive Bonus scheme
- Length of Service Recognition program
- Company funded paid parental leave
- Training and development opportunities
- Company vehicle provided

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist

Monique King

+61 438 641 791

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