Melb Airport Control Tower Supervisor

3 weeks ago


Melbourne, Australia DB Schenker Full time

We are looking for a Supervisor (2IC) who will oversee the control tower account based at our Melbourne Airport Office.

**The Role**
- At
**DB Schenker,** you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 75,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are
** Here to move.**

**Key Accountabilities**
- Develop and maintain a strong customer relationship with the customer
- Efficiently manage customer service issues and customer complaints
- Proactively identify areas for improvement in service and provide relevant feedback for
- improvement of Team’s Service Levels
- Handle all operational non-conformance issues in a timely manner by working in collaboration
- with branch, interstate and global colleagues.
- Assist Program Manager in delivering improved operational performance by improvement in KPI
- results for the account

**Skills & Experience**
- Excellent verbal and written communication skills with the ability to influence others
- Strong customer service ethic, experienced in relationship management
- Strong problem-solving skills
- Target and results focused
- Sound knowledge of supply chain/logistics systems and practices.
- Sound understanding of Freight Forwarding systems and practices
- Sound knowledge of relevant industry legislation
- Sound knowledge of domestic road and domestic air operations.
- Sound knowledge of air and ocean freight operations import/export, familiar with customs,
- AQIS, requirements for import/export

**Why DB Schenker?**
We know that our team is our greatest asset, and that's why we're committed to providing you with the best work environment, opportunities, and benefits. From competitive salaries to optimal healthcare offerings and smart working arrangements - we have you covered
- Smart Working Arrangements - your work-life balance is important to us. 50% of your days can
- be worked remotely - just talk with your manager about how this works for you and the team
- Career Development & Education - we support a range of programs and courses so you can
- strive for personal and professional excellence
- Health & Well-being Benefits - you will have access to our holistic Employee Assistance
- Program and Medical Insurance Discounts
- Major Brand Discounts - thinking about that new purchase? You'll have access to discounts from our globally renowned Electronic and Automotive customers
- Novated Leasing - you will have access to a range of cost-effective programs from our fleet
- service provider, who make the complex easy
- Annual leave loading - we encourage you to take a break, enjoy some 'RnR' and reward you for
- it With 17.5% annual leave loading, there's more $$ in your pocket while you are taking a break
- Free insurances with our super plan - you can save up to $2,200 per year. DB Schenker funds
- extra insurances for you, within our default super fund, AMP (Death and Disability + Salary
- continuous insurances)
- Dress For Your Day - with a smart casual dress code in our office, we want you to be
- comfortable and encourage you to dress for what your day may entail


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