Communications Officer

1 week ago

Melbourne, Victoria, Australia Melbourne Airport Full time

An excellent opportunity has become available for an enthusiastic individual to join Melbourne Airport in the role of Communications Officer on permanent full-time basis

The Communications Officer role is key to the success of daily operations at Melbourne Airport. The major challenge for this role is to ensure accurate, timely and appropriate communication to a wide range of customers and stakeholders is achieved. The role will also ensure the safe and efficient operations of the airport through the effective implementation of operational policies and procedures.

With the aviation and travel sector booming in 2023, on top of major projects that will underpin the future growth and development of Melbourne Airport and Victoria as a whole, now is a very exciting time to join

Key responsibilities:

The role's duties and accountabilities include, but are not limited to:

  • Provide a 24-hour communications, co-ordination and monitoring point for external and internal operations within the Integrated Operations Centre (IOC)
  • Assist the Managers within the Integrated Operations Centre (IOC) on other matters, including emergencies and operational events
  • Coordinate airport communications, in a timely manner for operational information gathering, sharing and education
  • Manage and maintain Airport Co-ordination Systems including - Maximo (Fault Reporting), Access Control, CCTV System, SMS
  • Ensure accurate and timely provision of information across the Airport
  • Maintain all Terminal Operations Contacts lists
  • Support the Airport Co-ordination Centre Supervisor in the maintenance of all ACC systems
  • Deputise and provide relief coverage for the Airport Co-ordination Centre Supervisor
  • Support the Airport Co-ordination Centre Supervisor and Airport Manager in all emergencies, operational and customer events.

The successful candidate will have:

  • Knowledge of Airport Specific Systems
  • Excellent customer service skills
  • Effective interpersonal, written and oral communication skills
  • Experience in managing simultaneous workstreams
  • Experience working in a high paced, high resilience environment
  • Knowledge of aviation operating environments

About the Company:

Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

Culture and Values:

By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

Benefits:

  • Access to airport car parking 24 hours/365 days a year for both business and personal use
  • Hybrid flexible working arrangements
  • Airport Holiday, an additional day of leave
  • Wellness Day, a further additional day of leave
  • Discounted onsite childcare at Creative Garden Early Learning
  • Mental health and well-being initiatives
  • Employee Assistance Program (EAP)
  • Career and professional development
  • Active social culture and participation in a range of social impact days and activities
  • Signature Experiences including an airfield family day, and kids' footy day
  • Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It and Working Together.

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