Inbound Sales Consultant

4 weeks ago

Sydney, Australia Splend Full time

**About us**

Splend was created to give people from all walks of life the freedom to earn an income through driving. We’re looking for ambitious people, ready to join our journey and make a difference in people’s lives.

We take great price in our teams, who are as diverse as our member. We’re an industry-leading company looking for ambitious leads who want to define the future - not just for on-demand driving, but for all of our members and each other.

**About the Role**:
Working with both the sales and operations teams, the Inbounch Sales Consultant will be responsible for handling both inbound and outbound phone enquiry as well as any written and digital communication customer enquiries. The primary function of the role will be to control the customer journey and provide a smoother and more efficient process through booking both call back requests and creating direct customer appointments within our multiple member centres and sales team members located across Australia.

**This role will require weekend work**

***

**Your main tasks, responsibilities and targets include but are not limited to the following**:

- Ensure all inbound phone calls are answered within the SLA timeframes
- Requesting and managing call backs for customers from the appropriate team or staff member
- Working closely with both the sales and operations team to ensure a positive and efficient customer journey and process
- Provide insight and feedback around customer interactions and process suggestions
- Document and record all customer interactions within the note section of the CRM
- Ensure all customer enquires are responded to within the SLA timeframes. Communication includes inbound / outbound phone activity, written communication and other digital forms across multiple customer communication channels
- Treat every interaction with passion and purpose
- Maintain an unwavering high level of customer service in line with Splend’s values and passion for our members

**What you will bring**:

- An effective communicator with the ability to work in a team and build rapport with customers
- The ability to focus on the desired result, setting challenging goals, focusing effort on the goals and meeting or exceeding them
- Eager to learn, grow and develop in a scale up environment
- Great customer service skills with a customer outcome driven focus and approach
- Administrative capabilities
- Desire to grow and develop their own career

**What our People are enjoying**

A competitive salary, fantastic colleagues and working towards a noble vision and mission; these are just some of the reasons our talented team chose to work at Splend. We are continually improving our benefits, but below you can find an overview of the benefits we offer right now:

- Birthday day off, on us
- Employee Assistance Program
- Opportunity to take part in the employee share option program
- Kitchen stocked with goodies

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