Inbound Sales Consultant

8 months ago

Sydney, Australia Splend Full time

**About Us**

Splend provides people from all walks of life the freedom to earn an income through flexible, all-inclusive car subscriptions. Our unique products offer rental or rent-to-buy options for rideshare and delivery drivers who work with platforms such as Uber, AmazonFlex and more. Essentially, we empower people to take charge of their own career and earning potential. But we don’t just hand over the keys and wave goodbye; Our turn-key solution takes the admin work out of the equation for drivers and uses data insights to keep them safe, freeing up their precious time for all the important things in life.

**Our Positive Impact**

We’re fast-tracking our transition into green mobility, reducing our carbon footprint by transitioning to electric and hybrid cars, making us an industry leader for this vitally important environmental change.

Here at Splend, we also believe that it’s our people who bring it all together and that an inclusive workplace is not only the right thing to do, but it is also a business imperative. By fostering a culture of inclusivity, we can attract and retain the best talent, create stronger relationships with our customers, and ultimately drive better business results.

**About the Role**

Working with both the sales and operations teams, the Inbound Sales Consultant will be responsible for handling both inbound phone enquiries as well as any written and digital communication customer enquiries. The primary function of the role will be to control the customer journey and provide a smoother and more efficient process through booking both call back requests and creating direct customer appointments within our multiple member centres and sales team members located across Australia.

**This role will require Saturday work**

**Some of your responsibilities will look like this**:

- Ensure all inbound phone calls are answered within the SLA timeframes
- Requesting and managing call backs for customers from the appropriate team or staff member
- Provide insight and feedback around customer interactions and process suggestions
- Document and record all customer interactions
- Maintain an unwavering high level of customer service in line with Splend’s values and passion for our members

**What You’ll Bring**:

- Be an effective communicator with the ability to work in a team and build rapport with customers.
- The ability to focus on the desired result, setting challenging goals, focusing effort on the goals and meeting or exceeding them.
- Eager to learn, grow and develop in a scale up environment.
- Great customer service skills with a customer outcome driven focus and approach
- Administrative capabilities
- Desire to grow and develop your own career.

**Our Benefits and Culture**:

- Performance-based bonus
- Birthday day off on us
- Opportunity to participate in the employee share program (equity)
- Employee Assistance Program
- Novated lease program
- At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth._

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