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Call Centre Clerk

4 months ago

Toowoomba, Australia St. Andrew's Toowoomba Hospital Full time

Salary Packaging
- Free Parking
- Access to Health Fund Discounts/Excess Waiver

**Call Centre Clerk**

**Casual**

We are seeking a casual Call Centre Clerk who is committed to providing excellence in standards of health care delivery and join our Call Centre Team at St Andrew’s Toowoomba Hospital.

**The Role**:
The Call Centre Clerk is responsible for contacting patients regarding upcoming bookings and entering data for all Surgical Admissions to St Andrew’s Toowoomba Hospital. This position will work closely with the Surgical Bookings Clerks and Surgical Admissions.

**About You**:
You will be a highly organized and process-focused professional with previous experience in a similar clerical position. Experience with E-pas is desirable.

Crucial to this role will be a high level of accuracy, attention to detail, excellent time management skills to be able to manage a high volume of confidential patient data through our Bookings system.

**The successful applicant will demonstrate**:

- A commitment to the St. Andrew’s:

- o Mission - Providing Excellence in Care and Service, and
- o Values - Respect, Dignity, Empathy, Courtesy, Fairness and Honestly
- Excellent customer service skills with a focus on meeting the needs of internal and external stakeholders
- Flexibility in a changing work environment with an openness to changing processes and procedures
- An ability to work autonomously and make independent decisions whilst working effectively and supportively in a team environment
- A high “attention to detail” focus and accurate delivery of information
- Excellent communication skills, verbal and written to clearly articulate information to other team members, patients, clinicians and additional stakeholders
- Excellent organisational skills with a proven ability to prioritise workload effectively and meet deadlines
- Collaborative working style and a willingness to work closely with various stakeholders to find solutions to workplace challenges
- Reliability with a “can-do” and positive attitude

**Organisational Fit**:
To ensure SATH is best positioned to achieve ‘Excellence in Care and Service’ it is essential our workforce remain engaged and committed to providing exceptional care and service. Our staff are expected to align their behaviour and conduct with the Core Values of Respect, Dignity, Empathy, Courtesy, Fairness and Honesty. As a staff member within our organisation, you will be expected to role model appropriate behaviours, conduct and attitudes embedded within our Core Values and Mission Statement of ‘Excellence in Care and Service’.

**Applications**:
Please ensure you forward:

- a cover letter detailing your previous experience and suitability for the role,
- a current CV, and
- 2 current work-related referees.

**Applications close**:9 March 2023 (