Receptionist

3 weeks ago

Mulgrave, Australia ADP Full time

**Position Title**: Receptionist

**Reporting Line**: Facilities & Procurement Manager

**Key Responsibilities**:

- Operation of telephone switchboard; answer incoming calls, assist with general enquiries, and transfer calls to the appropriate department or associate.
- Greet and assist ADP visitors on entering ADP's premises
- Maintain visitor register, monitor visitor access, and maintain security awareness
- Maintain knowledge of associates joining and leaving the organisation
- Provide general administrative support as requested
- Coordinate incoming and outgoing mail, deliveries from couriers and maintain postage records
- Maintain up to date Reception Relief Roster ensuring adequate coverage during ADP core business hours.
- Coordinate catering and cleaners as required for ADP meetings and events
- Maintain Reception area, manage kitchen supplies, stationery, paper for printers and PPE stock levels and reorder as required
- Support Branch Managers for all reception and telephony matters including stationery orders.
- Monitor levels of shredding and recycling bins and coordinate vendors to empty them as required
- Support in the delivery of office induction for new associates including support in producing associates photo ID
- Delivery of WHS sessions to associates
- Fire Warden and First Aid representative
- Maintain list of First Aiders and Fire Wardens
- Support in the delivery of induction for approved contractors
- Maintain contractor register and assist with any queries in the absence of the Facilities & Procurement Manager
- Provide support to the Facilities & Procurement Manager as required
- Provide support and back up to the Lead Receptionist as required
- Maintain Facilities work orders

**Experience**:

- Experience working in a global organisation is advantageous
- Demonstrated excellent phone standards and prompt issue resolution
- Sound knowledge of administrative procedures
- MS Office Proficient (Word, Outlook, Excel)
- Demonstrated understanding of Front Desk principles
- Relevant exposure to customer service principles and practices
- Proven ability to work under pressure, managing time constraints and various stakeholder requests
- Strong attention to detail

**Certifications / Qualifications**:

- N/A

**Skills**:

- Stakeholder Management
- Professional telephone manner
- Organised and detail oriented
- Excellent verbal and written communication skills
- Customer focused
- Results accountability
- Process Improvement
- Positive intention and effort

**Key Stakeholders**:

- ADP Associates
- Existing and Prospective Clients
- Suppliers

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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