Receptionist
2 weeks ago
Position Title: Receptionist
Reporting Line: Facilities & Procurement Manager
Position Purpose: Coordinates reception, including attending to ADP visitors/contractors and assisting with any general enquiries received face-to-face or via telephone/email. Performs general business administration support for all ADP locations nationally.
Key Responsibilities:
- Operation of telephone switchboard; answer incoming calls, assist with general enquiries, and transfer calls to the appropriate department or associate.
- Greet and assist ADP visitors on entering ADP's premises
- Maintain visitor register, monitor visitor access, and maintain security awareness
- Maintain knowledge of associates joining and leaving the organisation
- Provide general administrative support as requested
- Coordinate incoming and outgoing mail, deliveries from couriers and maintain postage records
- Maintain up to date Reception Relief Roster ensuring adequate coverage during ADP core business hours.
- Coordinate catering and cleaners as required for ADP meetings and events
- Maintain Reception area, manage kitchen supplies, stationery, paper for printers and PPE stock levels and reorder as required
- Support Branch Managers for all reception and telephony matters including stationery orders.
- Daily monitor of ADP Premises to identify any matters that require attention, report to the Facilities & Procurement Manager and apply signage as appropriate (e.g., leaks, spills, lights, meeting room, kitchen).
- Monitor levels of shredding and recycling bins and coordinate vendors to empty them as required
- Support in the delivery of office induction for new associates including support in producing associates photo ID
- Delivery of WHS sessions to associates
- Fire Warden and First Aid representative
- Maintain list of First Aiders and Fire Wardens
- Support in the delivery of induction for approved contractors
- Maintain contractor register and assist with any queries in the absence of the Facilities & Procurement Manager
- Provide support to the Facilities & Procurement Manager as required
- Provide support and back up to the Lead Receptionist as required
- Maintain Facilities work orders
Experience:
- Experience working in a global organisation is advantageous
- Demonstrated excellent phone standards and prompt issue resolution
- Sound knowledge of administrative procedures
- MS Office -- Proficient (Word, Outlook, Excel)
- Demonstrated understanding of Front Desk principles
- Relevant exposure to customer service principles and practices
- Proven ability to work under pressure, managing time constraints and various stakeholder requests
- Strong attention to detail
Certifications / Qualifications:
- N/A
Skills:
- Stakeholder Management
- Professional telephone manner
- Organised and detail oriented
- Excellent verbal and written communication skills
- Customer focused
- Results accountability
- Process Improvement
- Positive intention and effort
Key Stakeholders:
- ADP Associates
- Existing and Prospective Clients
- Candidates
- Suppliers
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
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