Technical Solutions Technician
6 days ago
**Location**: Sydney, Australia
**Reports to**: Manager, Asia Pacific Service and Repair
Summary
The Technical Solutions Engineer is responsible for conducting technical service training and technical support activities at customer location in Australia market, with the objective of supporting the short and long-term business goals as well as improving overall customer satisfaction and performance. Conducts pre-delivery, maintenance and repair on Cardinal Health’s medical devices. Receives and processes returned equipment. Ensures services are effective and customer requirements are met.
**Responsibilities**:
Execute Installation and Performance Qualification protocol
Perform on-site customer location routine and some in-house services including service training, Pre-Delivery Inspection, Preventative Maintenance and Corrective Maintenance to ensure proper operation of devices.
Complete timely and detailed service reports and ensure proper documentation of all related processes.
Perform receipt, unpacking, decontamination, booking in and packing of returned equipment as required.
Work collaboratively as a team member in ANZ Technical Service team
Manage equipment and tooling register and ensure service tools are sufficient and calibrated
Ensure service spare parts stock inventory accuracy
Generate monthly service and repair tracker report
Operate in compliance with ISO 13485 and Quality Management System
Qualifications & Requirements
Bachelor’s degree in Engineering or Physical Science desirable or a related field, or equivalent work experience, preferred
Experience working in field servicing of handheld and benchtop devices
3+ years of experience in medical/healthcare/life science technical services function
Tertiary Education in Electronics or related areas desirable
Knowledge of Quality Assurance Standard (ISO 13485, ISO 9001, AS/NZS 3551) desirable
Working Independently with mínimal supervision
Proactive and able to work in a fast-paced change environment managing competing priorities.
Attention to detail, exceptional planning and organizational skills.
Time Management skills
**English proficiency level**: technical English.
Excellent communication and interpersonal skills, ability to work with diverse groups
Demonstrated excellence in written and oral communication.
Driven with ability to work independently under mínimal supervision as well as part of a team.
Owns a car
**Travel**: 15% domestic travelling within Australia
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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