Customer Success Manager

6 months ago

Sydney, Australia Objective Corporation Full time

**About Objective**:
At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.

**Our role**:
This role reports to VP Keystone (VP) and does not have people management responsibilities.

**A Day In Your Role**:

- **Customer Health & Retention**:

- Develop Customer Success Plans with key success factors, goals, collaboration areas, and activity summaries.
- Establish a trusted adviser relationship to ensure customer satisfaction with Objective products.
- Safeguard contract renewals by creating and implementing long-term retention strategies with the VP, go-to-market teams, and product team.
- ** Product Education & Updates**:

- Assist customers in upgrading processes and embedding change.
- Provide technical guidance and support for customer transformation strategies.
- Communicate the value of Objective’s products through success stories.
- Drive engagement through webinars, masterclasses, and Customer Advisory Boards.
- ** Lead Generation & Business Development**:

- Identify opportunities for additional services, training, or products to help customers meet their goals.
- Manage these opportunities through the sales cycle to increase annual recurring revenue.
- Support Marketing in creating customer case studies for public sharing.
- Represent Objective at customer events, showcasing our solutions and market knowledge.
- ** Issue Resolution**:

- Collaborate with Project Managers, Customer Support, Managed Services, and Product Management to resolve escalated customer issues.
- Work cross-functionally to address ad hoc customer requests, pain points, and escalations, ensuring retention.
- Prioritize and drive the resolution of escalated non-OSI customer issues with RDs, Sales, Finance, and Product Management.
- ** Continuous Improvement**:

- Act as the Voice of the Customer internally, reporting and acting on areas for improvement.
- Support the development and growth of Objective’s Customer Success program.
- Contribute to the improvement of internal processes for better customer experiences.
- Perform other duties as reasonably requested.

**Your Skills, Experience and Beyond**:

- In-depth knowledge of business areas, including customer service & client management, demand generation and software sales.
- Excellent verbal and written communication skills, able to clearly articulate information and influence at all organisational levels. Including the ability to chair meetings or host webinars.
- Strong commercial and business knowledge; understands the customer's needs to demonstrate the product's use cases effectively.
- Exceptionally strong conflict resolution, negotiation, and problem-solving capability.
- Applies knowledge of industry business drivers and best practices to business operations.
- Technical Support, Technical Account Management, Project or Program Management experience.
- Advanced working knowledge of Keystone and Keyplan products.
- Salesforce CRM experience (preferred but not necessary)

**Our Benefits**:

- Adaptable work structure fostering balance.
- Experienced counsellors for valuable guidance.
- Cutting-edge tech tools enhancing productivity.
- Abundant learning resources to enhance your skills.
- Social gatherings to unwind and promote team bonding.
- We are an **endorsed employer for all women. **See our range of benefits directly at WORK180.

  • Manager, Customer Success

    6 months ago

    Sydney, Australia Basware Full time

    Manager, Customer Success Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience,...

  • Customer Success Manager

    2 months ago

    Sydney, New South Wales, Australia iManage Full time

    iManage Role Summary: iManage is seeking a talented Customer Success Manager to join our global team. As a Customer Success Manager, you will be responsible for leveraging our pooled customer success model to maximize adoption and help cloud customers achieve their desired business outcomes. Key responsibilities include collaborating with the global Customer...

  • Customer Success Manager

    6 months ago

    Sydney, Australia Informatica Full time

    **Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...

  • Manager, Customer Success

    7 months ago

    Sydney, Australia SafetyCulture Full time

    **Manager, Customer Success**: - Sydney- Sales & Success - Leadership & Support /- Full-time Permanent- / Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when...

  • Customer Success Manager

    7 months ago

    Sydney, Australia Teradata Full time

    What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills,...

  • Manager, Customer Success

    6 months ago

    Sydney, Australia WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...

  • Customer Success Manager

    6 months ago

    Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...

  • Customer Success Manager

    6 months ago

    Sydney, Australia AvePoint Full time

    **Customer Success Manager - Sydney or Melbourne, Australia** **About AvePoint** At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power...

  • Customer Success Manager

    7 months ago

    Sydney, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success! As the **Manager of Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in...

  • Customer Success Manager

    7 months ago

    Sydney, Australia London Stock Exchange Group Full time

    Customer Success Manager At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions...

  • Customer Success Manager

    3 months ago

    Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...

  • Manager, Customer Success

    8 months ago

    Sydney, Australia Procore Technologies Full time

    As **Manager **of our** Commercial Customer Success **team, you will play a crucial role in driving the retention and expansion of our customer base, through increased adoption and engagement. You will be responsible for overseeing a team of dedicated Customer Success Managers, aligning their efforts with company objectives, and fostering a customer...

  • Manager, Customer Success

    7 months ago

    Sydney, Australia Baseware Full time

    Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...

  • Customer Success Manager

    6 months ago

    Sydney, Australia UpGuard Full time

    **Why are we hiring for this role?** As a Customer Success Manager, you'll work closely with other CS team roles and cross-functionally with other departments, and you’ll report to the Lead CSM. You’ll be proactive in driving product value and success for our customers, analyzing the causes of their greatest pain points, and working closely to mitigate...

  • Customer Success Manager

    7 months ago

    Sydney, Australia Weel Full time

    Customer Success Manager As a Customer Success Manager at Weel, you will create exceptional experiences and sustained value for Weel customers by acting as their technical and trusted advisor and advocate from post-sale through renewal and beyond. You will guide them through the journey of meeting and exceeding their ROI goals and drive strong adoption of...

  • Customer Success Manager

    6 months ago

    Sydney, Australia LMS365 Full time

    **Customer Success Manager - Hybrid or remote work with notable benefits** **Who are we?** We’re LMS365. As a solution, we are the only learning platform built into Microsoft 365 and Teams. As a company, we are a talented group of individuals with a mission to empower people to learn for life. For us learning is who we are, what we do, and all that we...

  • Customer Success Manager

    6 months ago

    Sydney, Australia LMS365 Full time

    **Customer Success Manager - Hybrid or remote work in a global team** **Who are we?** We’re LMS365. As a solution, we are the only learning platform built into Microsoft 365 and Teams. As a company, we are a talented group of individuals with a mission to empower people to learn for life. For us learning is who we are, what we do, and all that we...

  • Customer Success Manager

    6 months ago

    Sydney, Australia LSEG (London Stock Exchange Group) Full time

    At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions through the customer...

  • Customer Success Manager

    6 months ago

    Sydney, Australia London Stock Exchange Group Full time

    At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions through the customer...

  • Customer Success Manager

    6 days ago

    Sydney, Australia Zensai Full time

    At Zensai, we believe that customer success is an essential driver for sustained profitable growth in a SaaS business. If you share this belief, you could be the right fit for this exciting role! Are you passionate about customer success? Do you have experience and interest in the employee learning, engagement and performance space and enjoy working in a...