Customer Service Director
2 weeks ago
We are seeking an experienced Customer Service Manager to lead our customer service team at Amorini Australia. This role focuses on ensuring customers receive excellent service throughout their experience with us.
Key Responsibilities:
- Develop and implement customer service strategies to maintain high customer satisfaction.
- Lead and support the customer service team by providing guidance and training to ensure top-notch service delivery.
- Analyse customer feedback and identify areas for improvement to enhance the customer experience.
- Work closely with sales, marketing, and operations to provide a seamless customer journey.
- Manage customer service systems and track key customer service metrics.
Requirements:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and conflict resolution expertise.
- Proficient in CRM systems and customer service software.
What We Offer:
- Competitive salary
- Opportunity to impact customer experience directly
- Join a growing company and a supportive team
How to Apply:
Submit your resume and cover letter to admin@amorini.com.au. Only shortlisted candidates will be contacted.
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