Guest Experience Supervisor

1 month ago

Melbourne, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**24173812
**Job Category**Rooms & Guest Services Operations
**Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Guest Service Supervisor, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

**Please note this role requires Full-Time Working Rights in Australia.**

Position Summary:

- Join our Ladies and Gentlemen and supervise the front office team, supporting them with general operational tasks
- Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
- Assist guest's check-in and check-out as well as billing process. Additionally, managing pre-arrival process including allocations and preferences
- Handle general enquiries, going above and beyond with each guest experience
- Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
- Take guest reservations and perform cash handling & credit card responsibilities
- Oversee service standards whilst identifying and implementing improvement initiatives
- Be an empowering leader by providing motivation and support to your department’s Ladies and Gentlemen
- Plan and execute team building activities for our associates as they are our most important assets

About You:

- Experience with OPERA property management system or similar
- A genuinely warm & welcoming demeanor
- Availability to work on rotating shifts including weekends and overnight
- Exceptional organisational and time management
- Relevant experience in a similar supervisory role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

Our Benefits:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Experience Supervisor

    4 weeks ago

    Melbourne, Australia Marriott Full time

    As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Guest Service Supervisor, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with...

  • Luxury Hotel Guest Experience Supervisor

    7 days ago

    Melbourne, Victoria, Australia Accor Full time

    About Sofitel Melbourne On CollinsAs a luxury hotel in the heart of Melbourne's shopping, theatre and business precincts, Sofitel Melbourne On Collins combines French elegance and modern luxury to create an unforgettable guest experience.Award-winning dining experiencesNo35 restaurant offers sophisticated modern dining with vibrant contemporary French...

  • Guest Experience Expert

    3 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24147110 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As a **The Ritz-Carlton Club Supervisor**, you will oversee the operations of The...

  • F&B Supervisor

    2 weeks ago

    Melbourne, Victoria, Australia Marriott Full time

    Are you passionate about delivering exceptional guest experiences in a dynamic and innovative environment? At W Melbourne, we're seeking a highly motivated and experienced F&B Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring that our guests receive the highest level of service and quality. As...

  • Luxury Hotel Guest Experience Leader

    4 weeks ago

    Melbourne, Victoria, Australia Marriott Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Service Supervisor to join our team at The Ritz-Carlton. As a Guest Service Supervisor, you will be responsible for overseeing the front office team, ensuring seamless guest experiences, and providing exceptional service standards.Key ResponsibilitiesSupervise the front office team,...

  • Guest Experience Expert

    2 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24173812 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most...

  • Guest Experience

    6 months ago

    Melbourne, Australia Kingfisher Recruitment Full time

    Melbourne - Permanent **Guest Experience & Office Support**: - Based in the heart of Melbourne CBD | Permanent Full-Time role, Mon-Fri busines - Employer of Choice | Market Leader with strong brand - Stable team with high company retention & warm, inviting culture **About the company** An incredible opportunity to join a sought-after, market leading...

  • Service Experience Supervisor

    5 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24077480 **Job Category** Rooms & Guest Services Operations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they...

  • Hotel Operations Manager

    2 days ago

    South Melbourne, Victoria, Australia Hyatt Full time

    About Hyatt House South MelbourneWe are part of the mixed-use Oasis Residences, a luxurious and elegant urban sanctuary designed by renowned Hayball architects. Our hotel offers living accommodations for longer stays designed to provide guests with all the comforts of home.The Front Office Team is responsible for overseeing hotel operations, ensuring all...

  • Guest Experience Expert

    3 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24194582 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

  • Guest Experience Expert

    5 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24092830 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    5 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24036305 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Manager

    5 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24016691 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...

  • Guest Experience Expert

    6 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24081941 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    6 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24084574 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    2 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24174043 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott Hotels...

  • Guest Experience Expert

    5 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24109392 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott...

  • Guest Experience Expert

    6 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24080159 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott...

  • Guest Experience Expert

    3 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24153795 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most...

  • Guest Experience Expert

    1 month ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24179189 **Job Category** Rooms & Guest Services Operations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need...