Guest Experience Supervisor
2 months ago
**Additional Information**
**Job Number**24173812
**Job Category**Rooms & Guest Services Operations
**Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Guest Service Supervisor, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
**Please note this role requires Full-Time Working Rights in Australia.**
Position Summary:
- Join our Ladies and Gentlemen and supervise the front office team, supporting them with general operational tasks
- Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
- Assist guest's check-in and check-out as well as billing process. Additionally, managing pre-arrival process including allocations and preferences
- Handle general enquiries, going above and beyond with each guest experience
- Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
- Take guest reservations and perform cash handling & credit card responsibilities
- Oversee service standards whilst identifying and implementing improvement initiatives
- Be an empowering leader by providing motivation and support to your department’s Ladies and Gentlemen
- Plan and execute team building activities for our associates as they are our most important assets
About You:
- Experience with OPERA property management system or similar
- A genuinely warm & welcoming demeanor
- Availability to work on rotating shifts including weekends and overnight
- Exceptional organisational and time management
- Relevant experience in a similar supervisory role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Guest Experience Supervisor
5 days ago
Melbourne, Australia AccorHotels Full timeAre you interested in a unique opportunity to display your passion and expertise as a hospitality professional in the Club Sofitel? Look no further and read on. As a Guest Experience Supervisor in Club Sofitel you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during...
-
Guest Experience Expert
4 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24147110 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As a **The Ritz-Carlton Club Supervisor**, you will oversee the operations of The...
-
Guest Experience Expert
3 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24173812 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most...
-
Guest Experience
7 months ago
Melbourne, Australia Kingfisher Recruitment Full timeMelbourne - Permanent **Guest Experience & Office Support**: - Based in the heart of Melbourne CBD | Permanent Full-Time role, Mon-Fri busines - Employer of Choice | Market Leader with strong brand - Stable team with high company retention & warm, inviting culture **About the company** An incredible opportunity to join a sought-after, market leading...
-
Service Experience Supervisor
6 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24077480 **Job Category** Rooms & Guest Services Operations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they...
-
Guest Experience Specialist
3 weeks ago
Melbourne, Victoria, Australia IHG Hotels & Resorts Full timeAbout the JobWe are seeking a highly motivated and enthusiastic Guest Service Agent to join our team at IHG Hotels & Resorts. As a Guest Service Agent, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable.You will work closely with the hotel management team to ensure that all guest requests are met,...
-
Guest Experience Expert
6 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24092830 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....
-
Guest Experience Expert
2 months ago
Melbourne, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24194582 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...
-
Guest Experience Expert
7 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24036305 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...
-
Guest Experience Manager
7 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24016691 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...
-
Guest Experience Expert
7 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24084574 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...
-
Guest Experience Expert
7 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24081941 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...
-
Guest Experience Expert
6 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24109392 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott...
-
Guest Experience Expert
5 days ago
Melbourne, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24219423 **Job Category**Rooms & Guest Services Operations **Location**Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia, 3000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management As Marriott International’s**flagship brand, Marriott Hotels...
-
Guest Experience Expert
3 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24174043 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott Hotels...
-
Guest Experience Expert
7 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24080159 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott...
-
Guest Experience Expert
4 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24153795 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most...
-
Guest Experience Expert
3 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24179189 **Job Category** Rooms & Guest Services Operations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need...
-
Guest Experience Coordinator
2 weeks ago
Melbourne, Australia Park Hyatt Melbourne Full timeSummary **Care Connects Us** At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated. **About Park Hyatt...
-
Guest Experience Expert
2 months ago
Melbourne, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24191701 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important...
