Guest Experience Expert

4 weeks ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 24179189
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as an Overnight Guest Experience Expert to feel empowered by career growth opportunities in a people-first environment.

Position Summary:

- Rise with us and assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries, engage and inspire guests through each guest experience
- Support the front office team in general operational tasks
- Take guest reservations and perform cash handling & credit card responsibilities
- Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
- Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings

About You:

- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- **Working rights in Australia**:

- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

Our Benefits:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

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