Guest Experience Expert

3 weeks ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 24147110
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

As a **The Ritz-Carlton Club Supervisor**, you will oversee the operations of The Ritz-Carlton Club and be responsible for ensuring an unparalleled guest experience. Your role will include handling special guest requests, managing communications, and coordinating with various departments to address and resolve issues.

**Please note that this role requires Full-Time working rights in Australia**

**Key Responsibilities**:

- Manage the daily operations of The Ritz-Carlton Club to maintain high standards of service.
- Respond to special requests and ensure guest satisfaction by making arrangements or identifying appropriate providers for services such as transportation, reservations, and dry cleaning.
- Provide guests with information about the hotel and the surrounding area, including special events and activities.
- Answer, record, and process all guest calls, messages, and requests. Contact relevant departments to resolve issues and follow up to ensure resolution.
- Review shift logs and daily memos, documenting pertinent information and ensuring any outstanding requests from the previous day are prioritized.
- Monitor and order general office supplies as needed.
- Notify Loss Prevention/Security of any theft reports from guests.

**About You**:

- An up-to-date RSA
- Relevant experience in a similar role
- Full-Time Working rights in Australia
- Proficient and confident in interacting with guest
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude

**Our Benefits**:

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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