Onboarding and Experience Manager

2 months ago

Brisbane, Australia Entain Full time

**Start your game**

The Onboarding and Experience Manager is a unique opportunity to shape the critical touchpoints of an employee’s journey, including onboarding, offboarding, and reboarding. In this role, you’ll directly influence how employees feel supported and integrated into the organisation, providing tailored, department-specific onboarding experiences that foster engagement from day one. Additionally, you'll drive continuous improvement by refining processes based on feedback, ensuring smooth transitions that align with evolving organisational needs, and enhancing the overall employee experience across all stages of the lifecycle.

**Where and how you can work...**

With our HQ in Brisbane, we also have offices in Darwin, Sydney, Auckland, and Wellington. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. _This role is based in Brisbane with a January start date. _

**Your day-to-day...**
- Streamlined employee transitions ensure employees are quickly up to speed and focused on delivering value to customers, driving efficiency and customer-centric innovation.
- Fostering a positive employee experience, engaged and motivated employees provide better customer service and interactions.
- Work closely with them to design personalise onboarding and reboarding experiences that meet specific team needs.
- Partner to ensure effective communication and engagement strategies during key employee transitions.
- Collaborate on training and development programs that support onboarding and ongoing employee growth.

**What you’ll bring...**
- 5+ years in HR or related fields, with a focus on employee lifecycle programs (onboarding, offboarding, and reboarding).
- Strong organisational and multitasking skills to manage the end-to-end employee lifecycle effectively.
- Demonstrated experience in managing change and driving employee engagement through transitions.
- Experience designing and delivering personalised onboarding programs, particularly for leadership roles.
- Excellent written and verbal communication skills, with the ability to collaborate across departments and levels.

**Entain Lifestyle...**
- Embrace your need for a work-life balance through our 9-day fortnight.
- Celebrate the joy of starting a family with 12 weeks of paid parental leave.
- Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
- Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
- A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
- Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
- We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.

**Who are we?**

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella - our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.
- As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference._

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