Client Onboarding Specialist

1 week ago


Brisbane, Queensland, Australia Centacare Full time
About Centacare Community Services

Centacare Community Services, a leading provider of social services in Southeast Queensland, has been dedicated to empowering individuals and families for over 50 years. Our mission is to lead social change, strengthen families, and support communities through a wide range of services.

Job Overview

We are seeking an experienced Client Onboarding Specialist to join our team in this 6-month fixed-term full-time position. The successful candidate will play a vital role in facilitating the smooth admission and onboarding of clients into our services.

Key Responsibilities:
  • Assess potential clients' needs and coordinate access to community supports, ensuring seamless transitions into services.
  • Provide guidance on the onboarding process, explaining service options and timelines to build client confidence.
  • Maintain accurate records of client information, approved funding, and service types, ensuring compliance with data and privacy regulations.
  • Collaborate with rostering and service teams to arrange tailored services that meet client needs and preferences.
  • Oversee the entire onboarding journey, proactively resolving issues to ensure a smooth, positive client experience.
Essential Requirements:
  • Previous experience in intake or administrative roles within aged care, disability, healthcare, or social services.
  • Must hold or be eligible for a Working with Children's Card (Blue Card) and NDIS Working Screening Card (Yellow Card).
  • Must have a current National Police Certificate and QLD Driver's Licence.
  • Strong understanding of the community aged and disability sector, including My Aged Care, NDIS, and various funding models.
  • Excellent interpersonal and communication skills for effective interaction with clients and their families or advocates.
  • Attention to detail with the ability to manage large volumes of information.
Benefits:
  • Salary: $42.15 - $46.85 per hour based on level 3.4 under our EBA.
  • Opportunities for professional development and career advancement.
  • Supportive and inclusive work environment dedicated to making a positive impact in the community.


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