Technical Support Specialist

4 months ago

Old Reynella, Australia Voltex Electrical Full time

Are you tired of spending all day on the tools? Dreaming of a new challenge within the industry without sacrificing your hard-earned skills? We hear you

We’re excited to offer a unique opportunity for experienced electricians like yourself to step into a fresh role that lets you leverage your expertise in a whole new way.

Voltex is looking for a Technical Support Specialist who brings more than just experience to the table. We want someone who’s not only a whiz with electrical systems but also thrives in a fast-paced environment where quick thinking and effective communication are key.

**What You’ll Do**:

- Manage our tech inbox with precision, ensuring every detail is handled and nothing falls through the cracks.
- Use your solid IT skills to navigate and troubleshoot issues efficiently. We’re talking speedy typing and even faster problem-solving.
- Communicate with customers in a way that’s both empathetic and confident. Your goal is to turn their frustration into satisfaction while being the approachable, funny expert they can trust.
- Stay cool under pressure, adapt quickly to new challenges, and prioritise tasks effectively.

**Requirements**:

- **Experience**: At least 5 years as an electrical contractor in Australia or New Zealand, with a broad range of experience across multiple disciplines.
- **Organizational Skills**: You’re structured and detail-oriented, keeping everything in check, from the tech inbox to client briefs.
- **IT Skills**: You’re comfortable with technology; using tools like AI to research and problem-solve quickly and ensure customer questions are fed back to the product development team for future design iterations.
- **Communication**: You’ve got excellent communication skills—empathetic, down-to-earth, and confident. You know how to build trust and resolve issues in a friendly, effective manner.
- **Coolness**: You handle pressure with grace and can pivot quickly when priorities shift.
- **Team Spirit**:Your selfless attitude and genuine desire to help others shine through. You get a kick out of solving problems and turning a customer’s day around.

**Benefits**

Step into a vibrant open-plan office where you can take a breather with a friendly game of table tennis, hit the dart board for some fun, unwind in our luxurious massage chair or stay active and energised with access to our fully equipped gym.

At Voltex, we’re all about creating a supportive and exciting work environment. Here, your skills are valued, your achievements are celebrated, and your growth is encouraged. Plus, our exclusive GBS financial reward scheme makes sure your hard work doesn’t go unnoticed. Join us and experience a workplace that matches your ambition and energy

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