Technical Services Administrator

5 months ago

Old Toongabbie, Australia BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**About Baxter**

Baxter provides a broad portfolio of essential Renal and Hospital products, including home, acute and in-centre dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; surgery products and anaesthetics; and pharmacy automation, software and services.

The company’s global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter’s employees worldwide are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

**The Role**

We have an exciting opportunity that has arisen for a dynamic **Technical Services Administrator** to join our **Technical Services **team. In this role you will support customer and operational business needs by effectively managing the inbound of customer equipment and all inputs associated with the ANZ Service Centre. These inputs include but are not limited to spare parts, decontamination procedures and loan/demonstration equipment. The primary objective of this position is to ensure all Service Requests are actioned accordingly and that the Depot is consistently running at full capacity to satisfy all customer requirements.

This role is based at our Old Toongabbie site and is a 5 day onsite based role.

**Key Responsibilities**:

- Work closely with Technical Services Management and team to support device evaluation, triage, and repair of devices
- Review all and open Service Requests and associated complaints to ensure timely closure to meet Quality standards
- Maintain accurate machine details and service activities through database upkeep and communication with Technical Services Administration team
- Complete all designated internal product and other training as required including but not limited to Technical Newsletter/ Service Bulletin, Technical Services communications, and other team workshop participations
- Ensure customer satisfaction in all aspects related to your duties with appropriate escalation to ensure proper action, follow up and customer communication is conducted on all service cases
- Follow up with customer and internal take holders to ensure all returned equipment details are adequately noted in service requests
- Report areas of risk to Management and assist to plan mitigation strategies
- Collaborate with team members and business stakeholders to implement continuous improvement initiatives on an ongoing basis
- Ensure compliance to all GMP & GDP requirements
- Ensure Quality reporting and documentation of actives on accountability boards/reports is up to date and frequently reviewed
- Other duties as directed by your Manager.

**Key Requirements of the role include**:

- Tertiary education in inventory and/or Project Management or related fields
- Minimum of 2 years of inventory and/or warehouse experience is highly desirable
- Previous exposure to Technical Services activities
- Basic skill level in MS Office Suite
- Exceptional organisational and time management with demonstrated ability to follow tasks through to completion
- Ability to work autonomously and as part of a team to drive key results and foster collaborative work environments
- Proven strong focus with a passion for delivering customer satisfaction.

**Why Baxter?**

At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively.

Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives. Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.

We are proud to be recognised among the top 120 companies for the seventh consecutive year as an Employer of Choice for Gender Equality for delivering support structures for working families; stronger actions to address pay inequalities; and stra

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