Customer Experience Manager

3 months ago

Gold Coast, Australia HAYS Full time

Established construction company searching for an experienced Customer Service Manager in central Gold Coast

**Your new company**

Established in 2004 in Queensland, our client has successfully completed developments across South Australia, Brisbane, Perth, and the Gold and Sunshine Coasts. Committed to elevating the standard of living throughout Australia.

The role involves developing and executing customer service strategies that enhance the brand, align with overall business objectives, and drive repeat business. This includes ensuring exceptional service for all customers, fostering referrals, and maintaining high standards.

**Your new role**

As the Customer Experience Manager, you will provide strategic leadership to the customer experience team. Your role involves overseeing workflow, resourcing activities, and ensuring the success of customer-related initiatives. Collaborating closely with other teams, you’ll align rollout schedules and adapt the customer journey to meet our customers’ needs. You’ll analyse customer satisfaction data, respond to concerns, and maintain regular contact with customers throughout the build process. Additionally, you’ll manage processes, act as an escalation point, oversee complaints, and contribute to quality assurance efforts. Join us in promoting our referral program and delivering exceptional customer service. You will oversee workflow, resourcing, and timely resolution of customer concerns. You’ll analyse and categorise warranty claims, liaise with stakeholders, and prepare summary reports. Your role involves efficient communication, quality assurance, and positive customer experiences. As part of your role, you’ll positively participate in KPI reviews, acknowledge, understand, and comply with the Code of Conduct, and adhere to all Company Policies and Procedures.

As a team leader, you provide comprehensive feedback for ongoing development, cultivate supportive relationships with colleagues, and offer encouragement during periods of change and transition. Identifying training opportunities and promoting skill enhancement, you also introduce operational efficiencies to enhance the customer experience. Embracing a strategic mindset beyond day-to-day tasks, you contribute to the team’s success. As part of our commitment to safety, you’ll observe and promote the Company Workplace Health and Safety Policies, ensure work is carried out safely, promptly report hazards, and cultivate a ‘safety first’ culture within the organisation.
**What you'll need to succeed**

We are seeking a highly qualified Customer Experience Manager with a passion for excellence in the construction and home building industry. If you thrive in a fast-paced environment, possess strong communication skills, and have a keen eye for detail, this role is for you.
- Tertiary qualifications in Construction/Project Management, or a related field.
- Proven experience of re-designing and implementing a customer journey
- 5+years experience working in a high-volume home building environment.
- Knowledge of construction methods and technologies, ability to interpret technical drawings and contracts.
- Knowledge of building code requirements and scheduling methods and job site safety practice.
- Ability to work under tight deadlines & high-pressure environment and time management skills.
- Continuous improvement of the ability to review, enhance and develop processes and systems.
- Proven success in generating & maintaining strategic plans to maximise site efficiency & utilisation, driving productivity.
- Ability to manage multiple projects simultaneously with a constant eye on quality

**What you need to do now**

2861121

  • Customer Experience Specialist

    3 months ago

    Gold Coast, Australia Hometime Full time

    **About Hometime**: We simplify short-term rental property management by providing homeowners with expert support and easy-to-use technology. Our ecosystem delivers transparency and better results for everyone involved. We have generated over $100m in bookings, have a strong relationship with Airbnb, and are backed by top venture capital firms. Join our...

  • Customer Experience Specialist

    3 months ago

    Gold Coast, Australia Hometime Full time

    **About Hometime**: We simplify short-term rental property management by providing homeowners with expert support and easy-to-use technology. Our ecosystem delivers transparency and better results for everyone involved. We have generated over $100m in bookings, have a strong relationship with Airbnb, and are backed by top venture capital firms. Join our...

  • Customer Experience Agent

    4 months ago

    Gold Coast, Australia SIXT Australia Full time

    **Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...

  • Customer Experience Agent

    4 months ago

    Gold Coast, Australia SIXT Australia Full time

    **Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...

  • Customer Experience Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia Australia and New Zealand Banking Group Limited Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Banking Consultant in our Retail Banking division. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and providing seamless banking services to our customers.Key ResponsibilitiesProvide customers with a seamless...

  • Customer Experience Team Leader

    2 weeks ago

    Gold Coast, Queensland, Australia Inchcape Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Team Leader to join our team at Inchcape. As a key member of our customer experience team, you will be responsible for leading a team of customer experience specialists to deliver exceptional customer experiences across all touchpoints.Key ResponsibilitiesTeam Leadership: Lead...

  • Allied Health Customer Experience Specialist

    2 days ago

    Gold Coast, Queensland, Australia Hiya Health Full time

    About the RoleHiya Health is seeking an Allied Health Customer Experience Officer to provide exceptional service to our clients in our centres.This role involves scheduling appointments, managing inquiries, and providing friendly, accurate, and timely information about our services. You will work closely with our practitioners and other Customer Experience...

  • Customer Success Manager

    2 weeks ago

    Gold Coast, Queensland, Australia Apiiro Full time

    {"title": "Customer Success Manager", "description": "About UsWe're a team of experienced professionals dedicated to solving complex security challenges for CIOs and CISOs. Our mission is to empower development teams to move fast without compromising on security controls and risk management.About YouWe're looking for a strong and fun individual to join our...

  • Customer Success Manager

    2 weeks ago

    Gold Coast, Queensland, Australia Apiiro Full time

    {"h1": "Customer Success Manager at Apiiro", "p": "We're seeking a seasoned Customer Success Manager to join our team at Apiiro. As a key member of our customer-facing team, you will be responsible for building and executing customer visions, ensuring their success, and driving value realization from our solution.Your primary focus will be on managing...

  • Seasonal Car Park Team Member

    3 weeks ago

    Gold Coast, Queensland, Australia Scentre Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Car Park Team as a Seasonal Car Park Team Member. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesCustomer Service: Provide exceptional...

  • Customer Service Manager

    3 weeks ago

    Gold Coast, Queensland, Australia Rebel Sport Limited Full time

    About the RoleWe are seeking a highly motivated and experienced retail leader to join our team as a Customer Service Manager. As a key member of our management team, you will be responsible for guiding team members to deliver exceptional customer service and sales results.Key ResponsibilitiesLead and motivate a team of sales and customer service staff to...

  • Customer Service Manager

    3 weeks ago

    Gold Coast, Queensland, Australia Rebel Sport Limited Full time

    About the RoleWe are seeking a highly motivated and experienced retail leader to join our team as a Customer Service Manager. As a key member of our management team, you will be responsible for guiding team members to deliver exceptional customer service and sales results.Key ResponsibilitiesLead and motivate a team of sales and customer service staff to...

  • Customer Success Manager

    2 weeks ago

    Gold Coast, Queensland, Australia Scalify Me Full time

    {"title": "Customer Success Manager", "content": "Unlock Your Potential in Customer EngagementAre you passionate about delivering exceptional customer experiences and driving business growth? We're seeking a talented Customer Success Manager to join our team at Scalify Me.About the RoleDevelop and maintain strong relationships with clients to ensure their...

  • Customer Service Manager

    6 months ago

    Gold Coast, Australia Drakes Supermarkets Full time

    Exciting Career Opportunity Dynamic growing company Potential for promotion Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company. The successful...

  • Executive Lounge Host

    3 weeks ago

    Gold Coast, Queensland, Australia Echo Entertainment Group Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Lounge Host to join our team at The Star Gold Coast. As a key member of our Hotel Department, you will be responsible for delivering exceptional customer service and ensuring the presentation of the executive lounge upholds 5-star standards.Key ResponsibilitiesMeet and greet customers,...

  • Customer Experience Specialist

    2 weeks ago

    Central Coast, Australia Central Coast Council Full time

    {"h1": "Customer Experience Officer Role", "p": "At Central Coast Council, we're committed to delivering exceptional customer experiences across all our services. We're seeking a skilled Customer Experience Officer to join our team and help us achieve this goal.", "ul": [{"li": "Develop and implement customer journey mapping across all business units,...

  • Market Street Team Leader

    3 weeks ago

    Gold Coast, Queensland, Australia Morrisons Full time

    About the Role We are seeking a highly skilled and experienced Team Leader to lead our Market Street teams at Morrisons. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our Market Street counters operate at the highest standards. Key Responsibilities:Lead and motivate a team of colleagues to...

  • Customer Experience Agent

    6 days ago

    Sunshine Coast, Australia The NRMA Full time

    Job Title: Customer Experience Agent/Vehicle DetailerSIXT Australia is seeking a skilled and enthusiastic individual to join our team as a Customer Experience Agent/Vehicle Detailer on the Sunshine Coast.As a key member of our team, you will be responsible for providing exceptional customer service, creating opportunities to make sales, and ensuring all...

  • Customer Service Manager

    2 weeks ago

    Gold Coast, Queensland, Australia Drake Supermarkets Pty Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service Manager to join our team at Drakes Supermarkets Pty. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service and leading a team of sales associates to achieve sales targets and provide a positive shopping experience for...

  • Customer Experience Officer

    3 weeks ago

    Sunshine Coast, Australia TAFE Queensland Full time

    About TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the...