Aps3 Participant Support Officer

2 weeks ago

Newcastle, New South Wales, Australia Talent International Full time

Job Details:

Location
Parramatta

Salary
Up to AU$37.36 per hour

Job Type
Full Time

Ref
BBBH99571_

Contact
Uvez Ahmed

Posted
about 1 hour ago


Talent International is currently recruiting for a
APS3 Participant Support Officer to work for one of our
Federal Government clients based in
Newcastle/Charlestown/Gosford/Wagga Wagga/ Chatswood.

The position is
12-month contract role with the possibility of extension and are paying
$37.36 per day + Super
.
7.6 hours per day and 38 hours per week.

Position Requirements:

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.


The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.


Responsibilities may include but are not limited to:

  • Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
  • Providing counter/reception support for the local office including participant enquiries in the selfhelp kiosks and client's online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the client's Business systems.

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