Customer Service Representative

5 months ago

Brisbane, Australia SGS Full time

**Company Description**
We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

We are seeking a highly motivated individual to join our Environmental team in Brisbane, as a key contributor to our sample receipt and dispatch operations. As a vital member of the team, you will play a crucial role in maintaining excellence in client services related to soil, water, and air sample processing.

Your key responsibilities in this role will include but are not limited to:

- Liaise with EHS and local management to ensure the safe, efficient and harmonious operation of the Brisbane EHS Sample Receipt facility.
- Liaise and work closely with Client Service Managers, Business Development Managers, Sales Teams and other stakeholders optimise service needs and be versatile with distinct customer focus.
- Agile coordination of high-quality service and meet deadlines ensuring integrity of service and ongoing relationship growth.
- Maintain records of client liaison, meetings and related activities.
- Scope and prepare or organise quotations as required.
- Sort and identify samples on receipt, and complete and record all required sample receipt checks, including sub-sampling, labelling, storing and/or timely repacking of samples for dispatch as necessary.
- As required, drive to client sites to pick up samples, and/or carry out sampling according to approved procedures. Accurately complete sampling and site records
- Perform other duties as directed by the Project Manager.

**Qualifications**
- Be available to cover additional hours when required based on project needs.
- Be available to travel when required.
- Hold a scientific qualification (Diploma or Tertiary) or have at least 2 years of relevant experience.
- Have commercial environmental laboratory and client services experience (preferred).
- Hold or be able to obtain required certifications and work permits (e.g., white card, MSIC card).
- Be physically capable of sample handling (up to 10-15kg) and working on feet for extended periods.
- Hold a current Australian driver's license and possess a good driving record.
- Have no criminal history and a willingness to undergo AFP checks.

**Additional Information**

**WHY WORK FOR SGS?**

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.
- As a company, we have embraced the shift to flexible work
- Sustainability is embedded in our culture and the way we do business
- Paid parental leave
- Paid time for volunteering day and blood donations
- Corporate health & wellbeing offers
- Ongoing learning & development
- Career development opportunities (Nationally and Globally)
- SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

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