Customer Service Representative
6 months ago
**Exciting Career Opportunity for a Customer Service Representative in Brisbane**
We're currently seeking a dedicated and skilled Customer Service Representative to join our dynamic Performance Team based in Brisbane. As a Customer Service Representative, you'll play a pivotal role in delivering outstanding service to our valued global customers.
**Responsibilities**:
- Assisting customers with product information, order tracking, and issue resolution.
- Managing and updating customer accounts with accurate and relevant information.
- Identifying and escalating complex or unresolved customer issues to the appropriate department.
- Providing recommendations and solutions to enhance customer satisfaction and retention.
- Processing customer orders, returns, and exchanges in a timely manner.
- Maintaining a high level of product knowledge to effectively address customer queries.
- Collaborating with cross-functional teams to ensure a seamless customer experience.
- Recording and documenting customer interactions and transactions accurately.
**Requirements**:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to handle customer complaints and challenging situations with empathy and professionalism.
- Ability to multitask and prioritize workload effectively.
- Attention to detail and accuracy.
**Benefits**:
- Opportunity for career growth within a fast-growing company.
- Weekly and monthly incentive programs for all employees.
- Flexible work hours (allowing you to choose your working days).
- Hourly pay + loadings + commission incentives.
- Full training provided to help you achieve your goals and reach your potential.
**Job Types**: Full-time, Permanent, Casual
**Salary**: $35.59 - $40.25 per hour
Expected hours: No less than 20 per week
**Benefits**:
- Dental insurance
- Employee mentoring program
- Professional development assistance
- Referral program
- Work from home
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- On call
- Overtime
Supplemental pay types:
- Commission
- Overtime pay
- Performance bonus
**Experience**:
- Inbound call centre: 1 year (required)
- Outbound call centre: 1 year (required)
- Customer service: 1 year (required)
Work Authorisation:
- Australia (required)
Ability to Commute:
- Brisbane, QLD 4000 (required)
Ability to Relocate:
- Brisbane, QLD 4000: Relocate before starting work (required)
Work Location: Hybrid remote in Brisbane, QLD 4000
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