Head of Engagement

4 weeks ago

Sydney, Australia Standards Australia Full time

**10th April, 2024**:
**Who are we?**

Standards Australia (SA) is the peak standards development organisation in Australia, and we are now 101 years old We are going through a massive transformational growth stage. In the last few years we’ve doubled in size and now have over 300 employees contributing to Australia’s future and our mission of empowering communities.

We bring together experts to develop national and international standards, which provide guidelines for products and services that promote the net benefit to the Australian community. We also publish these standards, so they are accessible to all businesses and individuals.

It’s our vision to be a global leader in trusted solutions that improve life - today and tomorrow. Join our team and be a part of this exciting time in Standards Australia’s journey

**About the role**

The Head of Engagement is a critical leadership role responsible for enabling the development and implementation of strategies to engage, build and strength relationships with key stakeholders, including governments, industry, associations, standards bodies, and community organisations.

This position will play a critical role in enhancing the organisation’s reputation, influence, and operational success by ensuring effective communication, engagement and partnership with all stakeholders.

**What you'll do**
- Lead and mentor a team of sector stakeholder engagement professionals, fostering a culture of excellence, collaboration, and continuous learning. Monitor performance and provide coaching and feedback to improve team capability and productivity
- Builds and maintain strong, trust-based relationships with a diverse range of stakeholder
- Leads advocacy efforts to influence policy decisions and outcomes that benefit the organisation, including drafting position papers, policy briefs, and submissions to government consultations
- Leads the organisation's response to stakeholder-related issues or crises, coordinating with relevant departments to manage and mitigate risks
- Leads initiatives to identify, design, and implement automation tools and processes across all areas the team engages. Champion the adoption of Salesforce (CRM) and other technologies that streamline operations and provide actionable insights
- Reinforces our customer-centric mindset with collaborative approaches to solving business challenges
- Works to keep all people ‘on message’ in both language and behaviour
- Ensures the teams have a clear vision and direction and that they understand how they contribute to long-term success of the organisation
- Establishes a supportive environment with a culture of expectation setting, timely feedback, effective training, 1:1’s, coaching, mentoring and support, resulting in high performance

**About you**
- Bachelor's degree in Communications, Public Relations, Business Administration, or related field. Master’s degree preferred
- Minimum of 10 years of relevant experience in stakeholder engagement, public relations, or corporate communications, with at least 5 years in a leadership role
- Proven track record of developing and implementing successful stakeholder engagement strategies
- Strong understanding of global business environments, cultural nuances, and geopolitical factors that influence stakeholder relationships
- Excellent verbal and written communication skills, with the ability to engage effectively with a variety of audiences
- Demonstrated ability to manage complex projects and teams, with a focus on results and time management
- Strategic thinker with strong analytical and problem-solving skills
- Willingness to travel extensively, both domestically and internationally

**Culture & Benefits**

We at Standards Australia are proud to have been awarded the prestigious Employer of Choice Award 2023 This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence.

Our success is measured not only by outcomes, but on the path we took to get there. Standards Australia offers many benefits such as flexibility with working from home, regular team events, additional personal/carer’s leave, regular awards, and on-going training. Our award-winning People Perks program includes the following great benefits:

- Nine-day fortnight - enjoy every second Friday off
- Parental and secondary carer leave benefits - supporting you and your family during the most important times in your life
- Workiversary rewards - your commitment and loyalty won’t go unrecognised
- International working arrangement - do you have working rights in another country? Enjoy a few weeks of international working every year
- Early access to long service leave - why wait 10 years for long service leave? 5 years sounds a lot better

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